GetHuman-bobell's customer service issue with Postmates.com from June 2018
Help with my Postmates.com issue
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The issue in GetHuman-bobell's own words
Order some lunch with the Postmates app, like I have numerous other times. ... Postmates advertises $*.** delivery for Chipotle in the mobile app. However, when an order is placed through the app, delivery costs $*.** plus additional service fees. **I have previously contacted Postmates about this issue, however, I have not placed an order from Chipotle through Postmates because I do not want to run the risk of paying for incorrectly calculated delivery and service fees that may not be refunded. When I previously contacted Postmates, I received no clear explanation for the difference in what is advertised in the app and what is actually calculated. **I have screenshots showing the steps I took up to the point where an order would be placed. However, I never placed the order because I want to make sure I am only paying $*.** for delivery, not $*.** plus additional service fees.
I brought this to Postmates' attention previously, and received the run-around. Because I hadn't actually placed an order, in the opinion of the customer service reps I communicated with, the problem did not exist.
I would like this issue to be fixed. There is a banner in the app that advertises $*.** delivery for Chipotle. It doesn't mention anything about minimum order sizes or any other restrictions. When I order something from Chipotle, I want the delivery fee to be $*.**, not $*.** plus additional service fees!
I've been using Postmates for a while now - too long, and too often, actually. I almost always tip my drivers, and I do everything I can to give them clear instructions on where to drop off the deliveries. I also have access to UberEats and DoorDash, but I always use Postmates, because their drivers and app are the best. Please don't give me a reason to switch to one of those inferior delivery services.
I've already contacted customer service, and they were of no help whatsoever. I would be happy to send screenshots of the issue.
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