Postmates Customer Service Issues

Archive 3

The following are issues that customers reported to GetHuman about Postmates customer service, archive #3. It includes a selection of 20 issue(s) reported June 9, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I was asked to pick up an air conditioner at Best Buy right now, and I'm happy to do it. When I went to pay for the item, it was $[redacted].00. However, the system only credited for $[redacted].00 without considering the taxes, bringing the total to around $[redacted].00, about $50 short. I had to cancel the charges at the register, causing delays for both myself and the customer. Despite repeatedly pressing the customer support button for assistance, I received no help - just a prompt to check out. After calling the customer, who was understandably upset, no specific details like the part number, price, or description of the air conditioner were provided. I eventually had to cancel the order, and now I am facing a 5-minute shutdown. This ordeal has taken almost an hour to resolve.
Reported by GetHuman765354 on samedi 9 juin 2018 01:11
I require a refund promptly as I need to cancel my order. I realized too late that I was in a different hotel room compared to my previous order. Unfortunately, I did not see any notification on the Postmates app regarding the charge for canceling. I understand that refunds may take 5 to 7 business days, but I urgently need to reorder my food. Your quick response via email would be greatly appreciated. Thank you for your prompt assistance in this matter.
Reported by GetHuman767719 on samedi 9 juin 2018 23:17
When I ordered a pizza from Patxi’s, I unintentionally received a vegan pizza because the Daiya Vegan cheese was the default selection and I didn't change it to mozzarella. Despite explaining the situation to customer service, no one mentioned that Daiya was the automatic choice, leading to confusion and frustration for me. It would have been helpful if this detail was clarified instead of only pointing out that I selected Daiya. Suggesting no preset cheese or setting mozzarella as the default option could prevent similar mix-ups in the future. While I take responsibility for the error, companies usually acknowledge when defaults may lead to mistakes. Unfortunately, I was informed there would be no refund and received repetitive responses reiterating my fault. This experience has left me feeling disappointed and considering alternative delivery services. Clarifying default options can enhance customer satisfaction and prevent misunderstandings.
Reported by GetHuman-tobiasru on dimanche 10 juin 2018 17:27
I placed an order on the Postmates App and was surprised to find out that three different delivery people picked up my order at the restaurant. One of the deliverers texted me using a number not listed on my order, mentioning that another person had taken my order. Victoria, my designated contact, informed me that someone else claimed my order. I learned that the restaurant gave my order to the first person who arrived, although I have no way to contact this individual or any information on the status of my food. Despite being charged for the food, I received a cancellation fee due to the confusion. I am looking to reach a resolution with Postmates to address this unfortunate incident.
Reported by GetHuman769639 on dimanche 10 juin 2018 20:18
I am requesting a complete refund if any money was deducted from my account. I placed two orders. For the first order, I received a message stating the items couldn't be retrieved, but then a follow-up message provided a driver's phone contact. I communicated with the driver for the first order who claimed to have collected everything on my list, including the items deemed unattainable. As we were conversing, I received multiple messages stating my order was canceled due to lack of response, despite my ongoing communication with the driver. The situation became even more perplexing as I couldn't discern which order was being referred to. Subsequently, receiving conflicting messages led me to doubt the validity of the sender's affiliation with your company. Upon receiving yet another message regarding the second order, I mistakenly declined, leading to continued charges. Rest assured, I have saved all communications from this evening and will take necessary steps to secure full refunds for both orders. Best regards, Michelle D. Email: Mdominick115@gmail Phone: [redacted]
Reported by GetHuman770391 on lundi 11 juin 2018 02:07
I messaged the delivery person about the delay in the estimated arrival time as it kept extending. My initial text was polite, asking if everything was alright. I had also tried calling before texting, but there was no response. After receiving no reply to my first message, I waited. Ten minutes later, I apologized for the inconvenience and explained that I didn't want the food to arrive after someone had gone to sleep. His response, "Stfu," was disrespectful and unwarranted. I am disappointed with the interaction and now question whether I want to continue using Postmates after this incident.
Reported by GetHuman-mongemar on lundi 11 juin 2018 04:57
I was charged $21.50 for a cancellation. After encountering an error message, I tried to resubmit my order twice, resulting in being charged three times with temporary holds totaling $[redacted]. Despite canceling one order and managing to cancel the other quickly, I discovered all three orders were being prepared. I need the holds to be released and a refund of the $21.50 I should not have been charged. Following an error message suggesting a problem, I assumed no orders had gone through. Unfortunately, one order did, but I was fortunate to cancel the other two. I'm currently facing a $[redacted] charge, and I am frustrated by this situation.
Reported by GetHuman-jenaleig on mardi 12 juin 2018 03:07
I ordered food with free delivery, and the total was $38.96. I enrolled in Postmates Unlimited for free delivery but was charged a $10.19 service fee, which is confusing. The total of $58.75 is $9.60 more than the food cost. I believe I've been overcharged $19.79. If I'm supposed to get free delivery with Postmates Unlimited, I shouldn't have been charged the extra fees. This unexpected cost is making me rethink using this service, as other delivery services don't charge as much, even with delivery fees. I kindly request an adjustment to my balance.
Reported by GetHuman-haleymo on mardi 12 juin 2018 21:44
On 06/12/[redacted], I placed two separate pick-up orders with two different Thai restaurants. When I arrived at Sweet Chili Thai Cuisine, I was informed that my order had been mistakenly picked up by a Postmates driver for delivery, despite being marked as a pick-up order on my receipt. The restaurant declined to make a new order for me. Consequently, I ran out of time to collect my second order from Pink Pepper and had to rush back to work. This experience reflects poor customer service and a lack of oversight in ensuring the correct orders are delivered to customers. I am requesting an immediate full refund for both of my orders; no credits or free food will suffice.
Reported by GetHuman-ndidiama on mardi 12 juin 2018 22:04
Hello, I am Robert O. I recently started delivering for Postmates and had concerns about my bonus payout. I initially thought the background check process would be longer and that I needed to attend a class. However, I was approved immediately. Due to scheduling conflicts with my other job, I had limited time to complete my first 30 deliveries within the given 5-day period. I managed to finish my 30th delivery at 10:36 pm on the last day, not realizing that the Postmates day ended at 10 pm. I have enjoyed working with Postmates and would appreciate any assistance with this matter. Thank you.
Reported by GetHuman779474 on mercredi 13 juin 2018 06:29
Hello, good afternoon. I am writing to inform you that today I made a personal transaction at Walgreens for a refund. Unfortunately, I mistakenly used a receipt from a customer to whom I delivered items. Instead of giving my receipt when I returned the items, they refunded the amount to a Visa card belonging to Postmates, the delivery service I work with. I would like to request if you could please refund the money to me, as the products were mine and I accidentally provided the wrong receipt. I paid in cash and the refund was automatically credited to the Postmates Visa credit card. Thank you for your assistance. Monica S.
Reported by GetHuman-monicaso on mercredi 13 juin 2018 21:59
I placed an order at a restaurant not affiliated with Postmates and paid directly to the restaurant. However, I noticed that I was charged by both the restaurant, Manny's Mexican Restaurant, and by Postmates, totaling $[redacted].52. Additionally, despite giving a cash tip to the Postmates driver, I was also charged $17 for a tip and $25 in service fees by Postmates. I kindly request a review of the charges to address these errors. I have been a satisfied Postmates customer in the past and would like to continue using the service, but this experience has made me hesitant. For account verification: - Name: H. Lockridge - Location: Kansas City, MO - Email: [redacted] - Phone: [redacted] Please reach out for further details. Your prompt assistance in resolving this issue is greatly appreciated considering the significant amount that was overcharged. Thank you.
Reported by GetHuman782410 on mercredi 13 juin 2018 23:52
I placed an order with Long Wong's for wings, mozzarella sticks, and fries. Specifically, I ordered one dozen wings with the flavors lemon pepper, spicy BBQ, and mild, amounting to about $16. However, upon delivery, I received three dozen wings instead of the one I ordered, leading to a total charge of $36 on Postmates. I believe there was a misunderstanding either with the driver or on the Postmates app as I did not request or pay for extra wings. I am hoping to receive a prompt response from Postmates regarding this issue.
Reported by GetHuman-tmv on vendredi 15 juin 2018 22:53
I am frustrated after tonight's experience with your company. My order was altered without my consent, and an item was removed. Despite calling three times for assistance, I was unable to get any resolution. I demand a prompt callback at [redacted] or [redacted] I refuse to pay the $4 cancellation fee, and I expect it not to be charged to my card. If I do not receive a call within the next 2 hours, I will share my negative experience on social media. It's been the most disappointing encounter I've had, being told multiple times by your staff and driver to cancel my order without offering help.
Reported by GetHuman-jlss on vendredi 15 juin 2018 23:29
There are occasional issues with my Postmate app not syncing correctly with Google Maps, leading to my location not being accurately displayed. To resolve this, I usually have to restart my phone, but this causes me to lose the pickup request at that time with no option to hold it. Additionally, canceling pickups results in negative points for too many cancellations. A major concern is that the pickup address is showing as the customer's address, which seems incorrect. Spending 30 minutes trying to fix the syncing issue is frustrating. I am seeking guidance on the fastest way to email you for a prompt response. - A. Bell
Reported by GetHuman789808 on samedi 16 juin 2018 03:39
I placed an order with Gotham Pizza via Postmates for 2 bottled sodas, a small appetizer combo, and a 12” pepperoni, pineapple, and half jalapeño pizza with a total of $54. However, when the delivery driver arrived, my card was declined, only approving $68 while the total was $71. The driver insisted it was my order, but I noticed extra pizza boxes. At the same time, I received a text from Postmates stating my total was $91. The driver's unhelpful response and lack of clarity left me frustrated. Only the sodas and appetizer were correct, totaling $17. A full refund would greatly resolve this issue, or a refund of the incorrect items while keeping the $17 worth of food would be acceptable.
Reported by GetHuman-moniest on samedi 16 juin 2018 14:21
About a week ago, I used the Postmates app to order breakfast, and it turned out to be a disappointing experience. I had signed up for Postmates Unlimited, but the breakfast order was incorrect and cost me $30. I reached out to customer service to cancel the Unlimited subscription due to my dissatisfaction. I received an email confirming the cancellation, but I also requested to speak with a manager as the delivery person did not match the provided picture, which raised safety concerns. Unfortunately, I have not heard back from the manager despite a week passing. Recently, I noticed an $86 charge in my bank account, presumably for the Unlimited membership that I had canceled. This charge has caused my account to go into the negative, and I do not have the funds to cover it. I have proof via email that the Unlimited was canceled. I am frustrated with the situation and need assistance in getting a refund from Postmates. -Kelli A
Reported by GetHuman-sugakell on samedi 16 juin 2018 19:16
I placed an order with Postmates last Saturday, 6/9/18, at Owl Breakfast & Lunch. I was surprised to see a non-merchant fee of $7 to $8 on my bill. I consistently use Postmates for this specific restaurant as it's the only app that delivers from there. I've never seen this fee before. Why wasn't I informed earlier? Although Postmates mentions that final charges may differ, they should also disclose additional fees like the non-merchant fee. My experiences with Postmates have been frustrating, from not being able to use a first-time order discount due to delivery limitations to the lack of detailed menus for certain restaurants. While my food always arrives perfectly and promptly, the app's functionality and customer service have disappointed me. I am considering switching to UberEats or Grubhub due to these issues. The app's lack of menu details often requires me to manually input my order, making it less user-friendly than expected. It's unfortunate that there's no direct contact number for a more personalized experience. Thank you, but I am considering alternatives. Thank you, Disappointedly, A. G.
Reported by GetHuman-anastash on samedi 16 juin 2018 20:28
Hello, I'm Zac Weinstein, a long-time Postmates customer. While in NYC, I tried to order from Casa Pizza & Restaurant, but the app had glitches, preventing me from completing the order. After giving up and getting food elsewhere, I was surprised to find the Casa Pizza order waiting at home. I didn't authorize or receive any notifications about this delivery. I'm frustrated and won't pay for a meal I didn't order as it's not what I wanted. I seek a refund for this mistaken order. Thank you, Zac.
Reported by GetHuman-zacweins on lundi 18 juin 2018 01:01
Good evening, I am reaching out here to lodge a complaint and request a refund. I placed an order for Torchy’s Tacos over two hours ago. The status has been "out for delivery" for well over an hour, with an ETA that passed more than an hour ago. Despite trying to contact the driver via text and phone calls with no response, I decided to cancel the order after waiting for over two hours. I read in your article that I might still be charged since the status was "out for delivery". However, the driver never delivered my food or acknowledged any of my attempts to reach out. I paid $52.90 as a tip, and the total cost was $32.61. The driver's contact number is ‭+1 [redacted]‬. I kindly request a prompt refund and would appreciate confirmation once it has been processed. Thank you, A. Kellogg
Reported by GetHuman-asperty on mercredi 20 juin 2018 02:03

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