Hello,*I placed a pick up order and went to kopan ramen in Pasadena. Postmate told me i...

GetHuman-zwwang's customer service issue with Postmates.com from June 2018

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The issue in GetHuman-zwwang's own words
Hello,*I placed a pick up order and went to kopan ramen in Pasadena. Postmate told me it’s going to be ** min, and after ** min the status was updated to “order is ready for pick up.” However, I drove and stepped in the restaurant, and was told that the order was not ready. I stepped outside and waited ** more min, and went back inside—still not ready. I was told by store employee that Postmate orders are always the least priority compared to in store dining, and they’ve ignored my order for ** min.*If this is true, I suggest Postmates *. Make it clear that customers ordering online will be considered least priority *. Reflect the actual wait time on your app instead of these unrealistic estimates
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Customer service issue
Reported by GetHuman-zwwang
Jun 8th, 2018 - a yr ago
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GetHuman-zwwang started working on this issue
Jun 8th, 2018 5:51am
GetHuman-zwwang indicated the issue is not fixed yet.
Jun 9th, 2018 6:55am