I received a message telling me my account can be deactivated for not delivering meals...

GetHuman761939's customer service issue with Postmates.com from June 2018

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The issue in GetHuman761939's own words
I received a message telling me my account can be deactivated for not delivering meals after pickup. My issue or concern with the matter is postmates need to review situations more before attempting to hold employees accountable for customers actions. The customer had double ordered and when I went and picked up the items the restaurant informed me of the double order I contacted the customer who then decided that the order was a double and needed to be cancelled. This situation is not my fault and should not fall on me nor should I received a message of deactivation of my account when clearly it wasn't on my part. There needs to be a better one of communication between postmates and their employees rather than assumptions that the employee is at fault.
GetHuman761939 did not yet indicate what Postmates.com should do to make this right.
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Customer service issue
Reported by GetHuman761939
Jun 8th, 2018 - a yr ago
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GetHuman761939 started working on this issue
Jun 8th, 2018 1:27am
GetHuman761939 confirmed the issue is fixed. Hooray!
Jun 8th, 2018 2:29am