I received a message telling me my account can be deactivated for not delivering meals...
GetHuman761939's customer service issue with Postmates.com from June 2018
Help with my Postmates.com issue
GetHuman761939's next move: find and follow the right step-by-step guide.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman761939 will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman761939 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Postmates.com has better answers for you: Postmates.com Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman761939's own words
I received a message telling me my account can be deactivated for not delivering meals after pickup. My issue or concern with the matter is postmates need to review situations more before attempting to hold employees accountable for customers actions. The customer had double ordered and when I went and picked up the items the restaurant informed me of the double order I contacted the customer who then decided that the order was a double and needed to be cancelled. This situation is not my fault and should not fall on me nor should I received a message of deactivation of my account when clearly it wasn't on my part. There needs to be a better one of communication between postmates and their employees rather than assumptions that the employee is at fault.
GetHuman761939 did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman761939 fixed the problem
We are waiting for GetHuman761939 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.