So order was wrong... pricing was wrong... about twice the price... realized it before...

GetHuman-adawgaz's customer service issue with Postmates.com from May 2018

6 views
 | 
66 similar
 | 
0 following
Help with my Postmates.com issue
First: share to improve GetHuman-adawgaz's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-adawgaz's next move: find and follow the right step-by-step guide.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-adawgaz will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-adawgaz can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Postmates.com has better answers for you: Postmates.com Help Center
Before contacting them, items GetHuman-adawgaz may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman-adawgaz's own words
So order was wrong... pricing was wrong... about twice the price... realized it before the driver left, so she returned the order back to the restaurant. I have screen shot of order from my side and a pic of receipt from driver if we need to compare. Driver was awesome btw. Breakdown:*I ordered * personal pizzas at *.** each... I received * personal pizzas at *.** each and * small pizzas at *.** each. Also ordered wings at *.** and received wings at *.**. Not understanding the disconnect between app and restaurant, but as a result, I would also like to discontinue my *.** subscription to postmates. Plz include process in your response. Seems like you are trying to chase people away, just talked to my brother and he canceled his last night due to similar situation. *So driver just returned to my house with a voided receipt for order, so I have that if necessary as well. She was awesome, wouldn't take a tip, and handled the situation impeccably. She deserves to be paid for this. Period.
GetHuman-adawgaz did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman-adawgaz fixed the problem
We are waiting for GetHuman-adawgaz to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Postmates.com's attention and get better help faster. Tap below to get started.
Having Postmates.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-adawgaz fixes it.
This email address isn't valid

Postmates.com

Customer service issue
Reported by GetHuman-adawgaz
May 28th, 2018 - 2y ago
I have an issue with Postmates.com too
Not resolved
Seen by 6 customers so far
Similar issue to 66 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-adawgaz started working on this issue
May 28th, 2018 3:01am