So order was wrong... pricing was wrong... about twice the price... realized it before...

GetHuman-adawgaz's customer service issue with Postmates.com from May 2018

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The issue in GetHuman-adawgaz's own words
So order was wrong... pricing was wrong... about twice the price... realized it before the driver left, so she returned the order back to the restaurant. I have screen shot of order from my side and a pic of receipt from driver if we need to compare. Driver was awesome btw. Breakdown:*I ordered * personal pizzas at *.** each... I received * personal pizzas at *.** each and * small pizzas at *.** each. Also ordered wings at *.** and received wings at *.**. Not understanding the disconnect between app and restaurant, but as a result, I would also like to discontinue my *.** subscription to postmates. Plz include process in your response. Seems like you are trying to chase people away, just talked to my brother and he canceled his last night due to similar situation. *So driver just returned to my house with a voided receipt for order, so I have that if necessary as well. She was awesome, wouldn't take a tip, and handled the situation impeccably. She deserves to be paid for this. Period.

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Postmates.com

Customer service issue
Reported by GetHuman-adawgaz
May 28th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 66 others
0 customers following this

Timeline

GetHuman-adawgaz started working on this issue
May 28th, 2018 3:01am

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