I live in Nashville TN. I’m an multi level apartment building with two garage entrance...

GetHuman-sarahras's customer service issue with Postmates.com from May 2018

3 views
 | 
285 similar
 | 
0 following
Help with my Postmates.com issue
First: share to improve GetHuman-sarahras's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sarahras's next move: go to the Postmates.com help center.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sarahras will want to follow the link below to head to their help center. We will check on GetHuman-sarahras later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-sarahras may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman-sarahras's own words
I live in Nashville TN. I’m an multi level apartment building with two garage entrance locations. As well as multiple call box location. We have used Postmates on many occasions and I can say we may have had a good experience twice!! We are constantly being charged delivery fee on top of leaving tips. Yet we always have to go and find the delivery people and come down to the garages or give them directions on how to get here. Again we live in the middle of downtown !! We work very hard for the money we make and we choose to use your company to give that hard earned money. I have a job where I am expected to provide a level of service that is expected by my clients. So I would expect the same courtesy when I am the client. Would you agree? Tonight we yet again used your company to order a food delivery. We got all the notices that food is on the way. We received a txt stating the driver was in the garage. My roommate advised he would come down to get the order and by the time he got in an elevator and went to the garage mysteriously no one was there ????!!!! He continued to txt the driver who never replied to him at all. Out order then stated it was delivered. We did use the app to advise of the problem and were reimbursed the payment. However now we are here with no food and a sour taste yet again over our experience. I would hope that someone at your company read this and realize how inconvenient and how upsetting such poor service this is. I am so tired of constantly being held to high expectations in my own job and then most companies don’t seem to expect that from their own associates. Why is that ?? Just some ramblings on my part I suppose. But I do hope you do better !!!!!!!
GetHuman-sarahras did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman-sarahras fixed the problem
We are waiting for GetHuman-sarahras to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Postmates.com's attention and get better help faster. Tap below to get started.
Having Postmates.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Postmates.com email you?
This email address isn't valid
Follow this issue
See how GetHuman-sarahras fixes it.
This email address isn't valid

Postmates.com

Customer service issue
Reported by GetHuman-sarahras
May 25th, 2018 - 6 mons ago
I have an issue with Postmates.com too
Not resolved
Seen by 3 customers so far
Similar issue to 285 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-sarahras started working on this issue
May 25th 12:03am