I bought vegan chocolate cake from postmates, from urth cafe and when I received the ca...

GetHuman-alyssong's customer service issue with Postmates.com from May 2018

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The issue in GetHuman-alyssong's own words
I bought vegan chocolate cake from postmates, from urth cafe and when I received the cake after consuming about half the cake I realized it tastes different and my stomach felt uneasy. The description on the receipt stapled to the back read,”crown cake” opposed to ,”vegan cake” as I ordered and requested. I even called urth cafe to try to figure out if they ran out of vegan chocolate cake so just sent me a traditional cake instead. They told me they did not receive any other description of “vegan chocolate” when online I requested and purchased a vegan chocolate cake. I would like my money back. For postmates not relying the message and request of my cake to be vegan. I feel discriminated against because from experience vegan diets are not respected or taken seriously by non-vegans and as a company perhaps personal views postmates has clouded the customer service quality.
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Customer service issue
Reported by GetHuman-alyssong
May 17th, 2018 - 10 mons ago
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GetHuman-alyssong started working on this issue
May 17th, 2018 6:05am