I recently began delivering for Postmates and seem to encounter a problem-- EVERY time...
GetHuman-trvlnmn's customer service issue with Postmates.com from May 2018
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The issue in GetHuman-trvlnmn's own words
I recently began delivering for Postmates and seem to encounter a problem-- EVERY time I accept an order from Target. The problem is that the prepaid card is NEVER loaded with enough funds to cover the full purchase price of the requested item. **The first time this happened* I simply paid the difference, some $**.**, out of my own resources without knowing any better. Later, when I had an opportunity to research the policy* I learned that I should not do this going forward. However, I did request a refund. Per the Postmates policy, I made the refund request within ** hours (actually done the next day). I did receive a reply requesting the merchant name*location, date*time of delivery, and receipt copy. In spite of the fact, these are all required fields on the Postmates help form* I provided the information a second time within *.* hours of their request. Their e-mail indicates you will receive a response within ** hours--It's now been SEVEN DAYS and counting with multiple e-mails and NO response. * *Today, I accepted another Target order. When I attempted to check out* the prepaid card covered roughly half of the items on the order, leaving a balance due of approximately $**--IT SHOULD BE NOTED, IN BOTH INSTANCES, THESE WERE CUSTOM ORDERS WITH NO PRESET AMOUNTS, PRICES, OR SET LIMITS. **I contacted live support--they informed me the order was already complete and refused to load the card with additional funds. I called the customer but did not get a response. Ultimately, I had the Target cashier cancel the order. **Is there some special protocol I must follow when purchasing items at Target??? If so, I can't seem to locate any articles to that effect. Please advise.**In one fail swoop, you both wasted my time and pissed of the customer with your complete and total lack of support. I am not a collection agency--it is not my job to chase down Postmates or the Customer for additional funds. **I realize that it is the m*o of many tech companies to, almost defiantly, distinguish themselves from traditional organizations by not providing phone or email support. Opting instead for chat, text Skype, etc.-all effective and viable options. However, I can not adequately communicate the *supreme and utter sense of frustration one feels when they believe their 'help' requests are being sent into a blackhole with no intelligent life forms monitoring the queue on the other side. Just food for thought.
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