Why was my card still charged if my order was canceled?

GetHuman-realogsa's refund request issue with Postmates.com from April 2018

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The problem: Why was my card still charged if my order was canceled?
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Postmates.com

refund request issue
Reported by GetHuman-realogsa
Apr 28th, 2018 - 7 mons ago
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Fixed
Seen by 9 customers so far
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Items needed
Account holder name
Email address on the account
Phone number
Billing address
Timeline
GetHuman-realogsa started working on this issue
Apr 28th 5:28pm
GetHuman-realogsa confirmed the issue is fixed. Hooray!
Apr 28th 7:07pm