I have sent at least ten emails to Poshmark asking for help trading two pairs of boots...

GetHuman-mahola's customer service issue with PoshMark from January 2019

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The issue in GetHuman-mahola's own words
I have sent at least ten emails to Poshmark asking for help trading two pairs of boots I purchased for my Granddaughter for Christmas. The boots are too large and I asked to trade size nines for size eights. My first email was on ******** and after multiple emails, all I’ve received are canned emails saying they will respond within ** hours. It has now been ** days and no response. I currently am in the process of filing a complaint with the Better Business Bureau, and I also will be posting a complaint on Facebook and multiple other websites. Zero customer service from this company and no phone number available anywhere. I am out $***.** and y Granddaughter has no Christmas gifts from me. I am very upset about this and I have an email from the seller showing she had size eights available to make the trade. I want to send the boots back and get my money back.
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PoshMark

Customer service issue
Reported by GetHuman-mahola
Jan 9th, 2019 - a mon ago
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GetHuman-mahola started working on this issue
Jan 9th 4:35pm