I bought a pearl necklace on Poshmark that arrived mangled and, according to the jewele...

GetHuman-cgravali's customer service issue with PoshMark from September 2018

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The issue in GetHuman-cgravali's own words
I bought a pearl necklace on Poshmark that arrived mangled and, according to the jeweler I took it to, unfixable. I was told it was in perfect condition when u bought it. I brought the problem to the seller, who tried to blame it on me, when she had clearly done things like glue broken pearls back together. I did everything poshmark support told me to do to get the problem resolved including many emails and pictures well within ** hours of receiving the package and poshmark not only ignored the issue, they registered the package as completely fine, wiped the inquiry, and have not responded to any of my emails. I am extremely frustrated and will continue to look for recourse as this is completely unfair. I want a refund.
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PoshMark

Customer service issue
Reported by GetHuman-cgravali
Sep 18th, 2018 - 6 mons ago
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Timeline
GetHuman-cgravali started working on this issue
Sep 18th, 2018 5:22pm