The buyer is a scam artist and Poshmark is not responding

GetHuman748635's customer service issue with PoshMark from June 2018

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The issue in GetHuman748635's own words
I am trying to get my funds paid to me because the buyer stole my items and shipped back a piece of junk. ... Someone purchased half of my closet and I gave her a discount. As soon as she recieved it, she filed a complaint that it was not as described (it was exactly as described). I wrote many emails to Poshmark, but they sided with the buyer. A week later she finally sent a package back. When I opened it, it was a scam- not my items. My items were high end designer items. She sent me a cheap necklace which is marked "not for sale on her site." I have been trying to reach poshmark all morning and afternoon. There is no phone support. No one will respond to my emails or the messages I sent via the app. I am very concerned and very, very angry. The whole thing is a scam. Don't use this company. They do not respond and nothing is protected.
I need an immediate resolution. I sold this in good faith. They sided with the buyer, when they should have sided with me. Now she has all my items, I have no money and no one is contacting me. This is a scam - my items were high end! Now I have nothing and no reply.
I want the funds released to me immediately and her closet shut down. O am closing mine when finished with last sales. I expect a resonse in a timely manner and my money released to ME as my sold items were not sent back.
I am a small seller. I was honest. Now i am out my items and no money. The lack of response is disgusting and shows lack of respect.*Update *** Poshmark claims the buyer mixed up my shipment and is re-sending mynitems, but there has been no shipment being tracked. It’s all a scam.
Not yet. Will contact police in her home town as value of items would be a felony if Poshmark doesnt get their act together.
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PoshMark

Issue with return
Customer service issue
Reported by GetHuman748635
Jun 4th, 2018 - 2y ago
Fixed
Seen by 11 customers so far
Similar issue to 329 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman748635 started working on this issue
Jun 4th, 2018 5:07pm
GetHuman748635 indicated the issue is not fixed yet.
Jun 4th, 2018 6:08pm
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Jun 4th, 2018 6:09pm
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Jun 4th, 2018 6:36pm
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Jun 5th, 2018 6:20pm
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Jun 5th, 2018 6:20pm
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Jun 7th, 2018 7:11pm
GetHuman748635 indicated the issue is not fixed yet.
Jun 7th, 2018 7:13pm
GetHuman748635 indicated the issue is not fixed yet.
Jun 7th, 2018 7:15pm