After booking amd payung for a trup Halifax for my mom and I she got diagnosed with lun...

GetHuman1781509's customer service issue with Porter Airlines from December 2018

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The issue in GetHuman1781509's own words
After booking amd payung for a trup Halifax for my mom and I she got diagnosed with lung cancer.We couldnt go*I was told i had to book travel within a year to get most of the travel credit.This year has been filled with chemo ct scans and hospitals.So I went to book new travel with my credit today, * day shy of the year only to be told thst the travel itself not just the reservation needed to be completed within a year.Oh no! Please please please this is a misscommunication! Of course i would have at least tried to get some value out of the tickets had I known.Could you please see what can be done?
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Porter Airlines

Customer service issue
Reported by GetHuman1781509
Dec 18th, 2018 - 10 mons ago
I have an issue with Porter Airlines too
Not resolved
Seen by 8 customers so far
Similar issue to 57 others
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Timeline
GetHuman1781509 started working on this issue
Dec 18th, 2018 12:41am