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The issue in GetHuman1781509's own words
After booking amd payung for a trup Halifax for my mom and I she got diagnosed with lung cancer.We couldnt go*I was told i had to book travel within a year to get most of the travel credit.This year has been filled with chemo ct scans and hospitals.So I went to book new travel with my credit today, * day shy of the year only to be told thst the travel itself not just the reservation needed to be completed within a year.Oh no! Please please please this is a misscommunication! Of course i would have at least tried to get some value out of the tickets had I known.Could you please see what can be done?
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