My name is Paloma Ramirez. I was on pornhub browsing and a site popped up that I did no...

GetHuman-plramire's customer service issue with Pornhub from September 2018

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The issue in GetHuman-plramire's own words
Looks like no one from pornhub has actually read my issue. ... My name is Paloma Ramirez. I was on pornhub browsing and a site popped up that I did not intend or want to see that I found deeply disturbing, disgusting, and illegal. I clicked on a video from pornhub and a site called porndroid popped up. The screen of the videos that I got a glimpse of depicted a man with his erect ***** sitting next to a naked CHILD laying on the floor and his hand on the child. This child was clearly a very young child no more than * or * years old, if not younger. Another video window displayed dogs and people engaging in *** acts with the dogs. Disgusted and disturbed I immediately closed the window so that I would not be traced for child pornography which is exactly what this website is along with I am sure with other unspeakable things. I panicked and was so heartbroken at the image of the child and man that I saw I immediately called the cybertip line and reported the website. I have never had a problem like this before and I am truly disappointed and scared that I had to see this because of a pop up or link from your website. These kinds of things put innocent people at risk and I don't appreciate being one of them since I am not a disgusting, vile person who seeks out these sorts of these and the people who have allowed this to happen need to be put behind bars. I need to know what steps your company is going to take to make sure that this doesn't happen anymore and why it happened in the first place.
No one has actually taken the time to read what my problem is. It is a very serious issue!!!!
Actually looking at the ******* issue!!!!
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Pornhub

Customer service issue
Reported by GetHuman-plramire
Sep 16th, 2018 - 3 years ago
Fixed
Seen by 15 customers so far
Similar issue to 122 others
0 customers following this
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Timeline

GetHuman-plramire started working on this issue
Sep 16th, 2018 4:55pm
GetHuman-plramire indicated the issue is not fixed yet.
Sep 17th, 2018 5:05pm
GetHuman-plramire indicated the issue is not fixed yet.
Sep 17th, 2018 5:06pm
GetHuman-plramire indicated the issue is not fixed yet.
Sep 17th, 2018 5:09pm
GetHuman-plramire indicated the issue is not fixed yet.
Sep 17th, 2018 5:09pm
GetHuman-plramire indicated the issue is not fixed yet.
Sep 18th, 2018 1:16am

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