On Monday February **th, ****, I used your product (pop-secret *** calorie snack size...

GetHuman2219818's customer service issue with Popsecret Popcorn from February 2019

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The issue in GetHuman2219818's own words
On Monday February **th, ****, I used your product (pop-secret *** calorie snack size ) and the bag caught fire in my microwave causing damage. I followed the instructions for microwave use, the bag was popping for about **seconds when the mini bag suddenky burst into flames charring the inside of my microwave. There was nothing else inside the microwave with the popcorn so the only thing that it may have been was a defective bag. I am contacting you about this in case you may need to recall all packages of this product. Please don’t hesitate to contact me for further information. I have saved the box for your review. Thank you
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Popsecret Popcorn

Customer service issue
Reported by GetHuman2219818
Feb 16th, 2019 - 8 mons ago
I have an issue with Popsecret Popcorn too
Not resolved
Seen by 8 customers so far
Similar issue to 68 others
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Timeline
GetHuman2219818 started working on this issue
Feb 16th 4:15am