I purchased a * package box of Pop Secret Natural Butter Flavor popcorn last week. I h...

GetHuman-bwalus's customer service issue with Popsecret Popcorn from November 2018

Help with my Popsecret Popcorn issue
The issue in GetHuman-bwalus's own words
I purchased a * package box of Pop Secret Natural Butter Flavor popcorn last week. I have popped * bags and with each bag a large amount of the kernels remain unpopped (nearly half) after following the directions and popping in my microwave oven until all popping stops. While tasty, the yield is disappointing. The box says best f used by Aug ** of ****.
GetHuman-bwalus did not yet indicate what Popsecret Popcorn should do to make this right.
I have an issue with Popsecret Popcorn too
How GetHuman-bwalus fixed the problem
I called the company. The agent could find no record of the complaint I had submitted * days before. After discussion, the agent agreed that there was an apparent quality issue with this product and would forward the information to the Quality Control department and send me a coupon for another Pop Secret product.
Please help with my Popsecret Popcorn issue
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Popsecret Popcorn

Customer service issue
Reported by GetHuman-bwalus
Nov 11th, 2018 - 4 mons ago
I have an issue with Popsecret Popcorn too
Fixed
GetHuman-bwalus shared how to fix
Seen by 4 customers so far
Similar issue to 38 others
0 customers following this
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Timeline
GetHuman-bwalus started working on this issue
Nov 11th, 2018 11:05pm
GetHuman-bwalus confirmed the issue is fixed. Hooray!
Nov 13th, 2018 3:03pm
GetHuman-bwalus confirmed the issue is fixed. Hooray!
Nov 13th, 2018 3:07pm