I bought a Polaroid SnapTouch in January ****. It’s used lightly and when not in use, i...

GetHuman-rigneyem's customer service issue with Polaroid from December 2018

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The issue in GetHuman-rigneyem's own words
I bought a Polaroid SnapTouch in January ****. It’s used lightly and when not in use, it’s in a case in my dresser.*I pull it out to use for Christmas and suddenly, it responds to nothing. Won’t turn on, won’t charge, it’s basically a paper weight.*I google it and find out that’s it’s a common problem and that it’s most likely the battery malfunctioning.*I get in contact with Polaroid and they tell me what google did and that it is, in fact, most likely a battery malfunction.*But they refuse to fix the problem without a proof of purchase. *I cannot but a new battery, I cannot send it in to get fixed.*Almost $*** down the drain.*If I would have known how little they care about their products and customers, I would not have bought the OneStep Plus.***** would not recommend, will not purchase from from Polaroid again.

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Customer service issue
Reported by GetHuman-rigneyem
Dec 29th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 305 others
0 customers following this


GetHuman-rigneyem started working on this issue
Dec 29th, 2018 5:44am

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