I purchased * Polaris heated vests (* from a local dealership and * from Polaris online...

GetHuman1717118's customer service issue with Polaris from December 2018

4 views
 | 
40 similar
 | 
0 following
Help with my Polaris issue
GetHuman1717118's next move: call Polaris.
The best way to get your problem resolved is to tap the button below to start calling Polaris. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1717118 may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman1717118's own words
I purchased * Polaris heated vests (* from a local dealership and * from Polaris online). They are RN*******. CA* *****. One was for myself, and two were gifts. After about * weeks, I thought the batteries were failing, consequently I sent you the email that resulted in your response below saying the batteries would not be available until January or February. I decided to try a new battery from one of my “gift” vest, and it did not work either. So I took the original battery from my vest and plugged it into the “gift” vest. It worked. So I decided it was not the battery, it was the vest. I took the vest back to the Dealership and they replaced it with a new vest. It has been two weeks now, and the new vest does not work - none of my batteries will work on this vest. I believe you have a stock of these vests that are defective. I am now concerned my two “gift” vests may work for a couple of weeks than become inoperable. I do not want to return to the local dealership who was very gracious in replacing the first defective vest, but I believe it is a Polaris issue. Please advise.**Jack Downing****-***-*******Email I received from Polaris on *********Hello Jack*Thank you for contacting Polaris.*The part number for the replacement batteries will be *******. The battery will not be orderable till January* February of ****.*We do appreciate you taking the time to contact us. If you have the need for further questions, please contact your dealer or contact the *-***-Polaris number.*If you do choose to contact back, please allow *-* business days for response*Best regards,* *Case:*******
GetHuman1717118 did not yet indicate what Polaris should do to make this right.
I have an issue with Polaris too
How GetHuman1717118 fixed the problem
We are waiting for GetHuman1717118 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Polaris's attention and get better help faster. Tap below to get started.
Having Polaris issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1717118 fixes it.
This email address isn't valid

Polaris

Customer service issue
Reported by GetHuman1717118
Dec 8th, 2018 - 5 mons ago
I have an issue with Polaris too
Not resolved
Seen by 4 customers so far
Similar issue to 40 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1717118 started working on this issue
Dec 8th, 2018 3:36pm
GetHuman1717118 shared this issue with friends on Facebook
Dec 8th, 2018 3:50pm