My daughter's account won't let her back in and every time I try to reset the password...

GetHuman5881019's Recover Account issue with Pokemon GO from March 2021

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Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
The issue in GetHuman5881019's own words
My daughter's account won't let her back in and every time I try to reset the password or account info it tells me I need to sign in in google play and then won't let me. Not in the pokemongo.com or google play. Then I tryed to just set up a new account for her and it won't let me do that either. I am frustrated and confused. Please help me. My daughter and I both have the family link app on our phones.

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Pokemon GO

Recover Account issue
Reported by GetHuman5881019
Mar 24th, 2021 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 780 others
0 customers following this

Timeline

GetHuman5881019 started working on this issue
Mar 24th 2:51am