My son created two accounts on Pokemon Go. He logged out of the account that he uses a...

GetHuman-itcn's Recover Account issue with Pokemon GO from June 2019

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Before contacting them, items GetHuman-itcn may need:
Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
The issue in GetHuman-itcn's own words
My son created two accounts on Pokemon Go. He logged out of the account that he uses and he doesn't remember the password. Both accounts are associated with my email address *****@***.com. When we attempt to recover * change the password it only applies to the wrong account. His Pokemon Go screen name on the account he wants to reset the password is Potato****. We tried to delete the other account (screenname:jfjfjjfjfjv), but the message states that it will delete everything associated to my email address and I won't be able to use that email address again with the system. Is there a way to delete the jfjfjjfjfjv account and leave the Potato**** account? Or is there a way to reset all the accounts or target the account reset to just Potato****?

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Pokemon GO

Recover Account issue
Reported by GetHuman-itcn
Jun 5th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 3726 others
0 customers following this

Timeline

GetHuman-itcn started working on this issue
Jun 5th, 2019 8:41pm