Go app is not tracking steps or distance via adventure sync while app is closed. I have...

GetHuman1653572's customer service issue with Pokemon GO from November 2018

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The issue in GetHuman1653572's own words
Go app is not tracking steps or distance via adventure sync while app is closed. I have it connected to google fit and activated in app. I am using samsung galaxy s* edge with *.* oreo. I also have google fit synced with samsung health via health sync. I would like to get this enabled as the go app uses too much battery even while in battery saving mode. I work construction so am on my feet all day long and cannot get candies for this activity at this time. Please help
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Pokemon GO

Customer service issue
Reported by GetHuman1653572
Nov 29th, 2018 - 9 mons ago
I have an issue with Pokemon GO too
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Seen by 4 customers so far
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Timeline
GetHuman1653572 started working on this issue
Nov 29th, 2018 4:14pm