I play Pok*mon go all the time. I love the game and it always works completely fine. Bu...

GetHuman1149831's customer service issue with Pokemon GO from September 2018

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The issue in GetHuman1149831's own words
I play Pok*mon go all the time. I love the game and it always works completely fine. But when I went to open it and play again it logged me out. So I went to log back in and it was saying the email or password I was using was wrong. I know it wasn’t wrong because I’ve logged out before purposely and it logged me back in like normal. So I looked at some tech help for it online and it said to click “create account” and it would take me back into my original account. But it didn’t. It’s making me start all the way from the beginning and I’m so upset about it. I have had this game for * years and I love playing it. The weird thing about it is when I tried to make a new account I tried using my old user name and it said it was already taken. So my original account is still out there in the servers. And everyone who I am friends with can still see my account. If you can please just get my account back that’s all I want. **My user name is: BethJungk And I was on level ** and my buddy is Swablu. I don’t know if that will help at all but please just get this fixed. I want to be able to play the game from where I was not start all over.

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Pokemon GO

Customer service issue
Reported by GetHuman1149831
Sep 16th, 2018 - 3 years ago
Fixed
Seen by 28 customers so far
Similar issue to 954 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console Type
Game Version Type
Name of Account Holder

Timeline

GetHuman1149831 started working on this issue
Sep 16th, 2018 3:19am
GetHuman1149831 indicated the issue is not fixed yet.
Sep 17th, 2018 10:04pm
GetHuman1149831 indicated the issue is not fixed yet.
Sep 17th, 2018 10:05pm
GetHuman1149831 indicated the issue is not fixed yet.
Sep 17th, 2018 10:40pm
GetHuman1149831 indicated the issue is not fixed yet.
Sep 18th, 2018 11:27pm
GetHuman1149831 indicated the issue is not fixed yet.
Sep 19th, 2018 12:06am
GetHuman1149831 indicated the issue is not fixed yet.
Sep 21st, 2018 1:24am
GetHuman1149831 indicated the issue is not fixed yet.
Sep 21st, 2018 6:03pm
GetHuman1149831 indicated the issue is not fixed yet.
Sep 21st, 2018 11:20pm

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