My issue is that my sons account is a PTC account so he can’t trade or exchange gifts s...

GetHuman-kenthso's customer service issue with Pokemon GO from June 2018

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Help with my Pokemon GO issue
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Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
GetHuman-kenthso's next move: try the Pokemon GO help center again.
Pokemon GO doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kenthso will want to follow the link below to head to their help center. We will check on GetHuman-kenthso later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-kenthso's own words:
My issue is that my sons account is a PTC account so he can’t trade or exchange gifts since he can’t add friends. Is it possible to change his account into a normal one, or will I as parent be able to approve friends for him?**I would prefer the latter and not being forced to let him start over on a new account which is not PTC.
I trust that Pokemon GO will make this right and come up with a resolution that is fair.
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Pokemon GO

Customer service issue
Reported by GetHuman-kenthso
Jun 25th, 2018 - 2 mons ago
I have an issue with Pokemon GO too
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Seen by 2 customers so far
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GetHuman-kenthso started working on this issue
Jun 25th 8:25pm