My issue is that my sons account is a PTC account so he can’t trade or exchange gifts s...

GetHuman-kenthso's customer service issue with Pokemon GO from June 2018

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The issue in GetHuman-kenthso's own words
My issue is that my sons account is a PTC account so he can’t trade or exchange gifts since he can’t add friends. Is it possible to change his account into a normal one, or will I as parent be able to approve friends for him?**I would prefer the latter and not being forced to let him start over on a new account which is not PTC.
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Pokemon GO

Customer service issue
Reported by GetHuman-kenthso
Jun 25th, 2018 - 6 mons ago
I have an issue with Pokemon GO too
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Seen by 2 customers so far
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GetHuman-kenthso started working on this issue
Jun 25th 8:25pm