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GetHuman839592's customer service issue with Pogo - EA Games from July 2018

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The issue in GetHuman839592's own words
Log in. ... I bought Sims * at a store. I’ve been playing for months with no problem. Now when I click the app on my MacBook, it says “activation required” . I activated the account months ago. What is happening ? It keeps asking for my product code, which makes no sense. I have played every day for months. I shouldn’t have to re-enter my product code. When I enter that code, obviously it says that the code has been redeemed. Please assist so I can return to playing.*Player user name is Th*Y*llowLuxray**Thanks,*Michael Skaggs
Keeps asking me to remit code, which I did over a month ago. Now when I remit the code it says that code has already been redeemed, which of course it has, as I redeemed it when I bought the game.
Contact me and tell me how to manuver around what is obviously a glitch.
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Pogo - EA Games

Sims *
Customer service issue
Reported by GetHuman839592
Jul 1st, 2018 - 10 mons ago
I have an issue with Pogo - EA Games too
Fixed
Seen by 5 customers so far
Similar issue to 163 others
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Timeline
GetHuman839592 started working on this issue
Jul 1st, 2018 6:58pm
GetHuman839592 indicated the issue is not fixed yet.
Jul 3rd, 2018 5:49am
GetHuman839592 indicated the issue is not fixed yet.
Jul 3rd, 2018 5:53am
GetHuman839592 indicated the issue is not fixed yet.
Jul 3rd, 2018 5:53am