I download emails to my laptop and automatically immediately delete the downloaded emai...

GetHuman-drakeltd's customer service issue with Plusnet from December 2020

Help with my Plusnet issue
The issue in GetHuman-drakeltd's own words
I download emails to my laptop and automatically immediately delete the downloaded emails.**However I have had some problems receiving emails over the last week or so.**I logged on to my webmail account and I have about **** emails, which seem to be perhaps considered to be spam, by oyur algorithm.**I am trying to delete these emails, having checked them first. However I cannot remove them fast enough before the automatic refresh takes place on the webmail.**Questions**. How do I suspend the webmail refreshes or decrease the frequency, so I have time to delete the emails.**. Sometimes the error fetch...fail occurs or server error. I realise this is probably due to the results storage location overflowing, but how can I overcome this? I have tried using the different priorities and email size to reduce the result set, but still the auto reresh intercepts my deletion requests due to the high refresh rate.

GetHuman-drakeltd did not yet indicate what Plusnet should do to make this right.

How GetHuman-drakeltd fixed the problem
For some reason my laptop email account setting had changed to download emails, but retain them on the webmail account. I reset the setting on my laptop email account to not retain them.*Problem was quickly resolved.
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Plusnet

Customer service issue
Reported by GetHuman-drakeltd
Dec 4th, 2020 - a year ago
Fixed
GetHuman-drakeltd shared how to fix
Seen by 26 customers so far
Similar issue to 102 others
0 customers following this
Items needed
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Timeline

GetHuman-drakeltd started working on this issue
Dec 4th, 2020 3:40pm
GetHuman-drakeltd indicated the issue is not fixed yet.
Dec 4th, 2020 9:20pm
GetHuman-drakeltd confirmed the issue is fixed. Hooray!
Dec 5th, 2020 10:55pm
GetHuman-drakeltd confirmed the issue is fixed. Hooray!
Dec 6th, 2020 7:54am
GetHuman-drakeltd confirmed the issue is fixed. Hooray!
Dec 6th, 2020 8:08am
GetHuman-drakeltd confirmed the issue is fixed. Hooray!
Dec 6th, 2020 9:12am

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