Lies and misdirections from Plusnet

GetHuman5321431's Setup service issue with Plusnet from October 2020

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The issue in GetHuman5321431's own words
Get broadband installed in my new place ... My broadband was supposed to be set up yesterday. Contacted Plusnet by phone and they said it would be set up this morning now. Spoke to *Shoaib Afzal at Plusnet who said that he would phone me back in **-** minutes. I didn't hear the ring and he sent me the following:*Question ********* has been updated* * **Hello Conrad,**Account username: ktl*****Our Support Team have updated Question ********* with the comment shown below.** * * **Dear Mr Krutnik,**Hope your well**I tried calling you back on your mobile number but there was no answer.*My call was to inform you of the update i have received from our suppliers.*They have stated the following - They have checked and found the PSTN order is in issued state as it is dependent on the associate Fiber orderwith ** NETWORK RECORDS activity that needs to be progressed .Hence i have filled the form wise for the same .Kindly allow ** working hours post which system shall follow with KCI* . Next review date : ********** **We will be back in touch in due course.*Until then , please call on **** *** **** for any querises**Kind regards,***Shoaib Afzal**Tried calling back the main Plusnet number and got s message about a high volume of calls.**I really cannot understand what the message means. I cannot afford to wait for the *thOctober to st up my broadband - I need it for work
I am remote working
Do what they promised and install broadband
New customer so they should try to keep me
Called their support lines too many times and got through once - other times I got a message about high volume of calls and covid * too busy to answe the phone
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Plusnet

Broadband
Setup service issue
Reported by GetHuman5321431
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 46 customers so far
Similar issue to 88 others
0 customers following this

Timeline

GetHuman5321431 started working on this issue
Oct 1st, 2020 3:48pm
GetHuman5321431 indicated the issue is not fixed yet.
Oct 5th, 2020 10:06am

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