Hi there,*This is really poor service! This payment should have been refunded after can...

GetHuman5303642's customer service issue with Plusnet from September 2020

Help with my Plusnet issue
First: share to improve GetHuman5303642's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5303642 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman5303642's own words
Hi there,*This is really poor service! This payment should have been refunded after cancellation. I have been waiting mow for * months!!!!**Please sort and confirm ASAP. I will do you guys proud on Twitter if I don’t get a reply by return.**Tim Pooley *****Sent from my iPad***On ** May ****, at **:**, Plusnet Support ******@***.com* wrote:**** * ** * *Home* * *Member Centre* * *Help & Support* * *Your Plusnet Protect service has been cancelled** * **Dear Mr Pooley, **Account username: pooley**a **We're emailing to confirm that we've removed the Plusnet Protect service from your account. **If you still have the Plusnet Protect software installed on your PC, you should now uninstall it. **Should you want to sign up for Plusnet Protect again, you can do so at any time by:* * **.*Going to your Add-Ons page at https:**www.plus.net*McAfee*downloads.html (you'll need to sign in with your account username and password).* **.*Clicking the 'Add' button next to 'Plusnet Protect powered by McAfee'.* *Need help?* *See our security help pages. **If you've got any questions use the Help Assistant or call us on **** *** **** or **** *** ****.* *Kind regards, **Plusnet Customer Support *www.plus.net ** * * * * **Plusnet plc*Registered Office: The Balance, * Pinfold Street, Sheffield, S* *GU*Registered in England no: ********VAT No: *** **** ***Email reference: EPN*****Find Plusnet on*Twitter*Facebook*YouTube

GetHuman5303642 did not yet indicate what Plusnet should do to make this right.

How GetHuman5303642 fixed the problem

We are waiting for GetHuman5303642 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Plusnet's attention and get better help faster. Tap below to get started.
Having Plusnet issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman5303642
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 90 others
0 customers following this


GetHuman5303642 started working on this issue
Sep 26th, 2020 4:56pm

Moving? We Make It Easy.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians