Hi there,*This is really poor service! This payment should have been refunded after can...

GetHuman5303642's customer service issue with Plusnet from September 2020

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Hi there,*This is really poor service! This payment should have been refunded after cancellation. I have been waiting mow for * months!!!!**Please sort and confirm ASAP. I will do you guys proud on Twitter if I don’t get a reply by return.**Tim Pooley *****Sent from my iPad***On ** May ****, at **:**, Plusnet Support ******@***.com* wrote:**** * ** * *Home* * *Member Centre* * *Help & Support* * *Your Plusnet Protect service has been cancelled** * **Dear Mr Pooley, **Account username: pooley**a **We're emailing to confirm that we've removed the Plusnet Protect service from your account. **If you still have the Plusnet Protect software installed on your PC, you should now uninstall it. **Should you want to sign up for Plusnet Protect again, you can do so at any time by:* * **.*Going to your Add-Ons page at https:**www.plus.net*McAfee*downloads.html (you'll need to sign in with your account username and password).* **.*Clicking the 'Add' button next to 'Plusnet Protect powered by McAfee'.* *Need help?* *See our security help pages. **If you've got any questions use the Help Assistant or call us on **** *** **** or **** *** ****.* *Kind regards, **Plusnet Customer Support *www.plus.net ** * * * * **Plusnet plc*Registered Office: The Balance, * Pinfold Street, Sheffield, S* *GU*Registered in England no: ********VAT No: *** **** ***Email reference: EPN*****Find Plusnet on*Twitter*Facebook*YouTube

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Plusnet

Customer service issue
Reported by GetHuman5303642
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 90 others
0 customers following this

Timeline

GetHuman5303642 started working on this issue
Sep 26th, 2020 4:56pm

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