Yesterday (Dec *th) at *pm CST I received an email stating my POF acct had been upgrade...

GetHuman5537826's Hacked Account issue with Plentyoffish from December 2020

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5537826's own words
Yesterday (Dec *th) at *pm CST I received an email stating my POF acct had been upgraded to a paid account. Within * minutes the upgraded skills disappeared and I was locked out of my acct. I tried multiple times to reset my password but never got a link.**I sent an email last night (Dec *th) to *****@***.com describing this issue. Today )Dec *th) I got a reply from a POF agent stating the issue was resolved and that I had logged in. That was not me. I tried again to reset my pswd and I never received a reset password link to my email. I think the hacker has redirected my email to theirs. **I want to reset my pswd and delete my acct

GetHuman5537826 did not yet indicate what Plentyoffish should do to make this right.

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Plentyoffish

Hacked Account issue
Reported by GetHuman5537826
Dec 9th, 2020 - 3 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 7132 others
0 customers following this

Timeline

GetHuman5537826 started working on this issue
Dec 9th, 2020 6:22pm

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