Yesterday (Dec *th) at *pm CST I received an email stating my POF acct had been upgrade...

GetHuman5537826's Hacked Account issue with Plentyoffish from December 2020

Help with my Plentyoffish issue
First: share to improve GetHuman5537826's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5537826 may need:
Email address on the account, username on the account, and Name on the account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5537826's own words
Yesterday (Dec *th) at *pm CST I received an email stating my POF acct had been upgraded to a paid account. Within * minutes the upgraded skills disappeared and I was locked out of my acct. I tried multiple times to reset my password but never got a link.**I sent an email last night (Dec *th) to *****@***.com describing this issue. Today )Dec *th) I got a reply from a POF agent stating the issue was resolved and that I had logged in. That was not me. I tried again to reset my pswd and I never received a reset password link to my email. I think the hacker has redirected my email to theirs. **I want to reset my pswd and delete my acct

GetHuman5537826 did not yet indicate what Plentyoffish should do to make this right.

How GetHuman5537826 fixed the problem

We are waiting for GetHuman5537826 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Plentyoffish's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Plentyoffish issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Plentyoffish

Hacked Account issue
Reported by GetHuman5537826
Dec 9th, 2020 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 7132 others
0 customers following this

Timeline

GetHuman5537826 started working on this issue
Dec 9th, 2020 6:22pm

Moving? Set Up Services in 1 Call

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians