Login email: *****@***.com*phone ************Can not login anymore, gold member my pass...

GetHuman-ciaccand's Hacked Account issue with Plentyoffish from May 2020

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-ciaccand's own words
contact help desk * answers*try resetting my password..... ask for old phone clearly the phone of the hacker before I can put mine*try again help desk but....hey YOU NEED to be log on in order to contact them.......****.... ... Login email: *****@***.com*phone ************Can not login anymore, gold member my password setting all changed..... ask me for old mobile phone number to access my account and is a USA number......never have an USA number...Received an email from pof that a refund been process? What about my account? Credit card detail? personal pictures? Not impress and will contact media and consumer affair as I don't get a straight answer from support......*So no answer from customer service, no refund. I just loose my money I guess. Where did they get an usa number ending ** I guess? never had it!
I pay gold membership, they don't give a s..t as no contact no answer and of course no refund.....
Obviously regain access to what i pay for or at least a refund and please delete the old account. Is useless now and may have my bank detail......upsetting......
I guess pay upfront for * service is more than enough....
tried to look for an online support chat or contact number........impossible.....
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Plentyoffish

pof
Hacked Account issue
Reported by GetHuman-ciaccand
May 28th, 2020 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 10525 others
0 customers following this
Items needed
Email address on the account
username on the account
Name on the account

Timeline

GetHuman-ciaccand started working on this issue
May 28th, 2020 11:04pm
GetHuman-ciaccand indicated the issue is not fixed yet.
May 29th, 2020 3:14am
GetHuman-ciaccand indicated the issue is not fixed yet.
May 29th, 2020 10:25am
GetHuman-ciaccand indicated the issue is not fixed yet.
May 29th, 2020 10:27am
GetHuman-ciaccand indicated the issue is not fixed yet.
May 29th, 2020 10:35am