Someone hacked my account. I started using site again in February after several months...

GetHuman-herrinlm's Hacked Account issue with Plentyoffish from February 2020

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Before contacting them, items GetHuman-herrinlm may need:
Email address on the account, username on the account, and Name on the account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-herrinlm's own words
Someone hacked my account. I started using site again in February after several months of inactivity. There were someone else’s photos there and they had been chatting with people leaving their personal number for people to text them. I changed photos back to mine and edited what she changed it the profile. But my messages do not go out to people and I just got a message from the POF team this morning that some nude photo wasn’t approved AND I DO NOT HAVE ANY NUDE PHOTOS!!! I tried to answer that message and it did not get sent out! Also I tried to set up dual authentication to protect the profile but i am asked for the “old” mobile number and I never used any other mobile number except my current one, but you can’t get past that step to set it up.

GetHuman-herrinlm did not yet indicate what Plentyoffish should do to make this right.

How GetHuman-herrinlm fixed the problem

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Plentyoffish

Hacked Account issue
Reported by GetHuman-herrinlm
Feb 23rd, 2020 - 8 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 12971 others
0 customers following this

Timeline

GetHuman-herrinlm started working on this issue
Feb 23rd 2:11pm
GetHuman-herrinlm indicated the issue is not fixed yet.
Feb 24th 5:54pm

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