About * weeks ago my account was hacked someone changed my pictures and some of my prof...

GetHuman-tina_chn's Hacked Account issue with Plentyoffish from December 2019

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-tina_chn's own words
About * weeks ago my account was hacked someone changed my pictures and some of my profile details I was able to reset my password and got everything back to normal now I cant log in I have been trying to reset my password I wont get an email to reset I have been with POF for over ** years I need help my account has been hacked and my log in information has been changed

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Plentyoffish

Hacked Account issue
Reported by GetHuman-tina_chn
Dec 11th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 13295 others
0 customers following this

Timeline

GetHuman-tina_chn started working on this issue
Dec 11th, 2019 8:03pm
GetHuman-tina_chn indicated the issue is not fixed yet.
Dec 12th, 2019 9:15pm