Someone hacked into my account. They changed the email address and password attached to...

GetHuman4006822's Hacked Account issue with Plentyoffish from December 2019

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Email address on the account, username on the account, and Name on the account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4006822's own words
Someone hacked into my account. They changed the email address and password attached to the account. I can not get into the account to recover my password because when I click the link to change password and enter my email address, I never get an email from POF. Before they licked me out I was able to see some of my messages and this person was directing members to a kik account and an off site email address. I have tried calling calling POF and no one answers. I have tried emailing customer service directly as well as a safety email address and never received a response after multiple attempts. I would just like to get my pics off there as someone is using them fraudulently. Any suggestions?

GetHuman4006822 did not yet indicate what Plentyoffish should do to make this right.

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Plentyoffish

Hacked Account issue
Reported by GetHuman4006822
Dec 7th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 13087 others
0 customers following this

Timeline

GetHuman4006822 started working on this issue
Dec 7th, 2019 2:07pm