Plentyoffish Customer Service Issues

I haven't used POF in a while, my profile was hidden. Today, I found 64 messages from interested guys. I can't log in now; it says my username or password is incorrect, even though I've saved it for over 10 years. What's happening with the site? Please email me at [redacted] to explain. My username on POF is MzCurls. Thank you.

I have been attempting to access my POF account for the past two days without success. Despite entering my usual login details, I keep receiving an error message stating that my username and/or password are incorrect. This has led me to believe my account may have been compromised. I have multiple unread emails waiting for me on my registered email, but when I try to reset my password using that email address, I do not receive the reset link. I have checked my junk mail folder, but it is not there. I am worried that someone else might be using my profile as I cannot log in to make any changes. I would appreciate your assistance in resetting my password so I can secure my account. My registered email is [redacted], and my username is rosepren. Your prompt response to resolve this issue would be greatly appreciated. Thank you.

I recently encountered a concerning issue with my POF account. Despite trying to access it through my registered email and correct username and password, I discovered that someone has seemingly taken control of my account from a different state. My current partner, whom I met on POF, noticed this discrepancy. It appears to be a situation where my profile has been compromised. I am 63 years old, and the individual tampering with my account seems to be in a different geographic location. I am seeking guidance on how to address this matter. Your prompt assistance in resolving this potential hostile takeover would be greatly appreciated as it has disrupted communication with individuals I have connected with through the platform.

Yesterday, my iPhone XR was stolen at a business. My account is linked to my email [redacted], but I forgot my password as I stored it in my notes. I'm currently using my iPhone 7 until the police investigation is complete. I need help changing my email to [redacted] because iCloud only allows one email per device. Please reset my password and email me the instructions to my new address. I hope to regain access to my POF account created on November 3rd, [redacted]. The phone number associated with the account is [redacted], which has been transferred to my temporary iPhone. Thank you for your assistance. - Tammy

My account has been compromised. On 11/18/19, I received over 25 messages from men that weren't from me. The hacker sent the same messages to everyone who replied, changed my photos, and deleted my profile description. I explained the situation to the men and fixed the photos and profile narrative. Today, I received more messages but can't access my account due to a wrong password. I tried to reset it but didn't receive the email with the link. I need help resolving this issue.

Good morning, I'm Sue Tucceri. I want to report a potential scammer on the site, whose profile name is Love2dance19251 and Google Voice number is [redacted]. I believe he is a scammer as he requested too much personal information and even sent me a verification code, which I did not enter due to a past scam experience. I suspect he may be using stolen identities. Please remove him from the site to prevent him from targeting others, especially older women. Despite blocking me after I refused to share my details, he is still active on the site seeking victims. I can be reached at [redacted] if you have any questions. Thank you for addressing this issue promptly.

Subject: Account Issue at POF I would like to bring to your attention an urgent matter regarding my POF account. I initially joined POF on May 13, [redacted], as MikeyST33. Shortly after meeting my current partner, I deactivated my account around May 27, [redacted]. I have not used POF since. Unfortunately, my partner recently discovered what appears to be an active profile with my information and photos on POF. She has decided to end our 18-month relationship based on this misinformation. I assure you that I have not accessed the site since deactivating my account back in May [redacted]. I urge you to investigate this matter promptly and provide me with confirmation that my account has not been reactivated without my knowledge. It is crucial for me to resolve this issue quickly, as my partner will be out of the country from November 29th for 8 weeks. I eagerly await your prompt response to clarify this misunderstanding that has caused significant distress in my personal life. You can reach me at my email address provided. Thank you for your immediate attention to this matter. Sincerely, Mr. M.S. Email: [redacted]

COMPLAINT POF Nov 20th, [redacted] I created an account on POF in May 13, [redacted], used it for a short while, then my daughter closed the account on May 27, [redacted], under the username MikeyST33. I have not used the site since meeting my current partner. Shockingly, my partner was informed by a friend that my profile was still active with pictures on POF. This situation has caused my partner to break up with me as she believes I have been interacting with other members on the site behind her back. I am devastated and urgently need POF to investigate and confirm that I have not been active since leaving in March [redacted]. The mistaken reactivation of my account without my knowledge has led to the end of an 18-month relationship. I request an immediate response as my partner will be out of the country for 8 weeks starting November 29. I await your prompt reply to resolve this issue that has caused me distress. Thank you, Mr. Mike Stansbury. Email for urgent communication: [redacted]

I've been a member of the Plenty of Fish website for several years now. Yesterday, when I tried to log in with my user number bf70, I encountered an issue with my password. I noticed that my profile had changed - my picture was replaced with someone else's, and although some details were accurate such as my age being 67, there were discrepancies like showing my age as 45 in another section. It seems that someone is using parts of my original profile without my consent. Additionally, I've been bombarded with messages from other members, cluttering my inbox. I'm puzzled as to how this could have happened since I haven't cancelled my free subscription or contacted any members recently. I reached out to [redacted] for assistance but haven't received a response yet. I'm determined to resolve this, so I appreciate your attention to this matter. Thank you for your help. Sincerely, Robert Fox

Last night, I created my account on POF as prity6688 and uploaded a photo. To my surprise this morning, I received many messages despite having my profile hidden. Upon checking, I discovered my photo was replaced with someone else's and messages were being sent to guys stating I was looking for hookups, along with sharing credit card details. It seems like a paid user's information was compromised. This occurred to me about two weeks ago after meeting someone from POF, their profile name being PHDoubleU, who turned out to be inappropriate. After rejecting him, my account was hacked that same evening, and it has been hacked three times since. I have captured screenshots of the credit card details being shared from my profile and considering reporting this to the authorities.

I have been a member of Plenty of Fish for over five years, but I'm currently unable to access my account. I received messages from other members stating their accounts were hacked. Unfortunately, it seems to have happened to me as well. The system indicates that my password was changed at 5:23 AM on the 23rd, which I didn't do. This situation feels like a scam, and I am unable to change my password. The contact numbers provided for help are not legitimate. I hope this issue can be resolved promptly.

The website's management is concerning, as accounts are getting deleted without valid reasons due to users blocking others for trivial reasons or lack of interest, leading to a poor experience. The block feature seems immature and is often misused out of spite rather than genuine concerns. Despite using POF for years, like my recent account "Isntthisfishtacular" deleted within two days without cause, the user-unfriendliness persists due to the site's mismanagement. Instead of immediately removing accounts, POF should investigate the reasons for blocking to ensure fairness. Moreover, the report user feature appears to be deceptive and retaliatory, causing further unfairness. The lack of quality connections, coupled with unjust blocking, stalking, and deception, highlights the site's glitches. By addressing the flawed management, POF can create a more enjoyable and equitable environment for its users. It's essential for POF to review block instances, validate reports, and prevent unwarranted actions, ultimately fostering a more positive user experience.

I am experiencing difficulty accessing my account despite inputting the correct login credentials for over 48 hours now. I am eagerly awaiting responses from individuals I have been chatting with. I suspect that someone may have reported my pictures, as I received a message referring to me as a hideous woman, even though my content adheres to your guidelines. If my account has been reported, kindly inform me. This situation is distressing as I have been a member for 3 years, had a scheduled date, and solely rely on this platform for communication. I believe the individual named "Karma" may be behind this, as they displayed hostility after I did not respond to their messages due to their height. Subsequently, I blocked them and encountered difficulty accessing my account. I would greatly appreciate your assistance in resolving this matter. Thank you. Kay P.

I have been experiencing issues with accessing my accounts for over a week now. Despite numerous attempts to change my password and verify my phone number, I am unable to log in. I suspect that either my accounts have been hacked or blocked. I tried setting up a new account, but encountered the same problem - changing the password doesn't grant me access. I am seeking assistance to either resolve this issue or have my accounts deleted. I believe I may have been unfairly targeted by someone who requested my verification code for malicious purposes. I have sent multiple emails for help but have not received any responses. Here is my contact information: Thomas Magnoni [redacted] St. Thomas Dr, Pasco, Washington [redacted] Emails: [redacted], [redacted], [redacted] Usernames: Trmagnoni, Trm, Trmagnoni123 I have changed my password numerous times and can no longer remember the initial one ("Sydney123"). I kindly request acknowledgment of my concerns and assistance in resolving this matter promptly.

I have been experiencing difficulties accessing my accounts for over a week now. Despite changing passwords multiple times, I am unable to log in as my phone number is not verifying. I attempted to create a new account, but the same issue persists. I suspect that either my account has been hacked or there is a block from POF. I am seeking assistance in deleting my accounts and resolving the phone number verification issue. My goal is to connect with someone who will appreciate me for who I am. A recent interaction with another user led to suspicions of unjust accusations, and since then, I've encountered continuous obstacles on the site. I have reached out through various email addresses without receiving any responses. I hope to receive acknowledgment and resolution promptly. Thank you.

Subject: Urgent Help Needed with Hacked POF Account To the POF Customer Service Team, I am reaching out for urgent assistance with my POF account, which has been hacked. Yesterday, on 11/26/19 around 7:18 pm EST, I received a call from someone claiming to be from POF named Lou regarding my account. Prior to this call, my account was breached by hackers who posted inappropriate content under the username "larubia33" and solicited my friends. I have tried to recover my account but have been unsuccessful. During the call with Lou, I overheard a disturbing conversation with a woman involved in unethical activities. Lou informed me that my account is irretrievable and suggested I create a new username. This experience has left me shocked and concerned for my safety as my personal information has been compromised. I have reported the incident to the authorities and seek your immediate assistance in resolving this matter. I have been a loyal POF member for four years and have never encountered such a distressing situation before. Your prompt attention to this issue is greatly appreciated. Sincerely, Lucy

Hello, I am reaching out to POF regarding an incident I encountered today, November 26th, [redacted], at around 7:18 pm on the Florida east coast. Yesterday, I had emailed about my hacked POF account where someone named Larubia33 had posted inappropriate content and was soliciting other users. I received a call from someone identifying as Lou from POF informing me of the hack. However, during the call, I overheard a conversation between Lou and a woman involved in inappropriate activities which made me question the integrity of your company. I believe my account has been compromised due to this breach. I have been a loyal member of POF for four years and never faced such issues before. I am unable to reset my password to regain access to my account. This situation has caused me great concern for my safety as my personal information could be at risk. I have reported this incident to the authorities and request urgent assistance from POF customer service to resolve this matter and regain control of my account safely. Thank you for your prompt attention to this matter. Sincerely, Larubia33 on POF

I've had an account with POF for a couple of years. Recently, when trying to log in, I keep getting an error message saying my password is wrong. I tried the "Forgot Password" option, but I never receive the reset email. I've contacted support multiple times in the past week, but keep receiving the same link that doesn't work for me. I've checked my spam folder regularly, but still no luck. I just want to access my account without these ongoing issues. Please refrain from sending me the same reset password link as it's not helping since I never receive the email to reset.

I seem unable to access my account with the username "sojourner62." I have tried to reach out to customer service at [redacted] multiple times over the past few days but have not received any response. The last activity on my account was responding to an email from another user named "Blulady (Karen)." She mentioned some concerning content linked to a sister site, Chemistry.com, using my username, but when I tried the link, it redirected me back to the POF login page. Subsequently, I received emails confirming changes to my account email and password, leading to my current lockout situation. I have already taken steps to secure my payment information. Could someone please assist me in resolving this matter?

My account expired a few days ago, and I just received the notification. I don't want to renew at the moment because of a negative balance in my checking account caused by fraudulent activity on my debit card. Please refrain from charging me for another month because I will need to dispute those charges too. I plan to renew once my bank issue is resolved. Thank you for your cooperation. Sincerely, Brian O'NEILL