my account has been hacked. unable to log in and i had purchased upgrade for $**.***ong...

GetHuman-lozanos's Hacked Account issue with Plentyoffish from October 2019

Help with my Plentyoffish issue
Before contacting them, items GetHuman-lozanos may need:
Email address on the account, username on the account, and Name on the account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-lozanos's own words
my account has been hacked. unable to log in and i had purchased upgrade for $**.***ongratulations, Pog****!**Thanks for upgrading your POF account!**We're thrilled to unlock all of POF's best features for you! Go try them now:**. Find out if your messages are read: http:**www.pof.com*history.aspx**. Go see the date and time people are viewing your profile: http:**www.pof.com*whoviewedme.aspx?sort****. Upload ** images to your profile and show off your personality: http:**www.pof.com*images.aspx**. Find out if you've messaged someone before, and when they were last online. It's all at the bottom of their profile in the View Interaction section.**. You've unlocked every user's extended profile.**. You won't see a single ad on POF - promise!**. Want to update your username? You can do so here: http:**www.pof.com*editprofile.aspx**Here are the details of your subscription:*** Month Upgrade.**Pog*****Payment Type: Paypal Subscription*Amount: **.****At the end of your subscription commitment and each renewal period thereafter, your subscription package will automatically continue for the same period of time at **.** until you cancel. You can review your subscription details on POF at any time by logging into your account, and clicking Account. Here is the link: http:**www.pof.com*accountstatus.aspx. Please keep this email confirmation for your records. If you need to update your payment details, simply log in and visit your account status page. You may view the terms and conditions of your contract in our Terms of Use here: http:**www.pof.com*terms.aspx.**If you have any questions, don't hesitate to contact us by clicking below, and a member of our customer service team will be happy to assist you.*http:**www.pof.com*HelpCenter*helpCenter*upgradedMemberships.aspx?cu****Regards,**The POF team

GetHuman-lozanos did not yet indicate what Plentyoffish should do to make this right.

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Plentyoffish

Hacked Account issue
Reported by GetHuman-lozanos
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 63131 others
0 customers following this

Timeline

GetHuman-lozanos started working on this issue
Oct 28th, 2019 2:23am
GetHuman-lozanos shared this issue with others over email
Oct 28th, 2019 2:24am
GetHuman-lozanos indicated the issue is not fixed yet.
Oct 29th, 2019 5:00am
GetHuman-lozanos indicated the issue is not fixed yet.
Oct 29th, 2019 5:09am
GetHuman-lozanos indicated the issue is not fixed yet.
Oct 29th, 2019 5:33am
GetHuman-lozanos indicated the issue is not fixed yet.
Oct 29th, 2019 5:36am