I have been on Pof for a number of years and this is the first time I’ve ever encounter...

GetHuman-cjlookou's Hacked Account issue with Plentyoffish from October 2019

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-cjlookou's own words
I have been on Pof for a number of years and this is the first time I’ve ever encountered an issue like this. I believe my account has been hacked or either Pof is experiencing some technical issues. I received email notifications of matches so today I attempted to log in and check. Mind you I log into my account at least *-* times a week and the log in and password have been the same for years, and no I do not share that information. Anyway, upon logging in I got an error message to say my password or credentials are incorrect. I tried logging in *-* times and got the same error message. I knew this was odd since my info has never changed. So I went ahead and attempted to change the password. I did this *-* times because I never received a reset password link to my email, junk mail, or trash. I keep receiving email notifications of messages on Pof, however. Is there an issue with Pof or is my account definitely hacked. If so, how do I fix because the help center is useless? If it is a technical issue then when do you expect it to be resolved? Please help. Thank you.**My log on ID is my email address

GetHuman-cjlookou did not yet indicate what Plentyoffish should do to make this right.

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Plentyoffish

Hacked Account issue
Reported by GetHuman-cjlookou
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 62438 others
0 customers following this
Items needed
Email address on the account
username on the account
Name on the account

Timeline

GetHuman-cjlookou started working on this issue
Oct 21st, 2019 6:10am
GetHuman-cjlookou indicated the issue is not fixed yet.
Oct 21st, 2019 10:25pm
GetHuman-cjlookou indicated the issue is not fixed yet.
Oct 21st, 2019 10:40pm
GetHuman-cjlookou indicated the issue is not fixed yet.
Oct 21st, 2019 10:42pm

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