Hello ... I’ve been a member off-and-on since **** ... sometimes upgraded, sometimes no...

GetHuman-clubco's customer service issue with Plentyoffish from March 2019

4 views | 42030 similar | 0 following
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The issue in GetHuman-clubco's own words
Hello ... I’ve been a member off-and-on since **** ... sometimes upgraded, sometimes not. Since re-joining in Aug ****, I’ve been overrun * swamped with messages from scammers the instant I log in ... users with poor English vocabulary, photos that are obviously of someone ** years younger than their stated age, no inkling of how to assemble a sensible sentence in English, and stated objectives on their profile page like “even the hardest ***** will melt in my mouth” ... how can you say that ‘youre guarding against scammers’ when profile pages like that are allowed to post (??). This is daily, and I have received as many as ** such messages within * minutes of logging in. Being an upgraded member with POF should be productive and fun ... instead, it’s like having an irritating boss at a dead-end job. My benefits as an upgraded member expire tomorrow, and I received an email from “Markus” petitioning me to stay, and reminding me that “POF uses (blahblahblah) measures to prevent eliminate scammers” ... as seen from my end, that’s a hollow, irritating statement to read. Y’all could do better than this, and you say you do, but we both know better. As a customer, I won’t be upgrading any more in the future, and how I describe my experiences here to friends will depend directly upon what kind of response I receive to this complaint. It’s ridiculous to have to spend over **% of my logged in time wrestling with time-wasting, money-hungry scammers who post pages and send messages with your approval. As a long-time POF user, supporter, and advocate, instead of merely sending a lengthy critical correspondence, I’d like to join your staff and evaluate, and accept or reject applications as they arrive, in exchange for a reasonable salary ... you obviously need some extra help.**Daniel Moose

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Plentyoffish

Customer service issue
Reported by GetHuman-clubco
Mar 26th, 2019 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 42030 others
0 customers following this
Items needed
Email address on the account
username on the account
Name on the account

Timeline

GetHuman-clubco started working on this issue
Mar 26th, 2019 3:07pm
GetHuman-clubco indicated the issue is not fixed yet.
Mar 26th, 2019 3:13pm
GetHuman-clubco indicated the issue is not fixed yet.
Mar 30th, 2019 10:15am

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