PLEASE HELP

GetHuman-aliwham's customer service issue with Plentyoffish from March 2019

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Help with my Plentyoffish issue
GetHuman-aliwham's next move: find and follow the right step-by-step guide.
Plentyoffish doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-aliwham will need to dig through the advice provided by Plentyoffish, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-aliwham can let us know if they help or not.
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The issue in GetHuman-aliwham's own words
I AM TRYING TO BE ABLE TO LOG INTO MY ACCOUNT AND REPORTED THIS ON THE *TH MARCH **** ... I have been member of pof for a long time. Last week i was unable to log in at all, finally managed and discovered that my profile called you found alison was still on the site but with pictures of someone else not me!!!! I therefore created a new profile nosila, jelly baby seeks jelly bean and i still cannot log on at all. I have requested a new password but have not been contacted at all. I think this is very strange and am very concrned
I WANT TO BE ABLE TO LOG INTO MY ACCOUNT CALLED 'YOU FOUND ALISON' PASSWORD IS PARRFOLD, EMAIL IS ALIWHAM@HOTMAIL.COM, NAME IS ALISON WHARMBY
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Plentyoffish

PLENTY OF FISH
Customer service issue
Reported by GetHuman-aliwham
Mar 5th, 2019 - 8 mons ago
I have an issue with Plentyoffish too
Fixed
Seen by 23 customers so far
Similar issue to 38694 others
0 customers following this
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Items needed
Email address on the account
username on the account
Name on the account
Timeline
GetHuman-aliwham started working on this issue
Mar 5th 11:08am
GetHuman-aliwham indicated the issue is not fixed yet.
Mar 8th 11:28am
GetHuman-aliwham indicated the issue is not fixed yet.
Mar 8th 11:28am
GetHuman-aliwham indicated the issue is not fixed yet.
Mar 8th 6:59pm
GetHuman-aliwham indicated the issue is not fixed yet.
Mar 8th 6:59pm
GetHuman-aliwham indicated the issue is not fixed yet.
Mar 8th 7:01pm
GetHuman-aliwham indicated the issue is not fixed yet.
Mar 8th 7:04pm
GetHuman-aliwham indicated the issue is not fixed yet.
Mar 8th 7:07pm
GetHuman-aliwham indicated the issue is not fixed yet.
Mar 9th 1:07pm
GetHuman-aliwham indicated the issue is not fixed yet.
Mar 9th 1:07pm
GetHuman-aliwham indicated the issue is not fixed yet.
Mar 9th 1:11pm
GetHuman-aliwham indicated the issue is not fixed yet.
Mar 9th 1:14pm
GetHuman-aliwham indicated the issue is not fixed yet.
Mar 9th 1:19pm