I was in the middle of chatting with a potential match, we were making plans to meet. I...

GetHuman2328356's customer service issue with Plentyoffish from February 2019

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The issue in GetHuman2328356's own words
I was in the middle of chatting with a potential match, we were making plans to meet. I locked my phone screen between messages, and when I went back into the app he had completely disappeared from my inbox. He doesn't show in my chat history, I am unable to search him by username and he doesn't show up on any of my searches. Its as though he's vanished from POF! But I know from experience when a user is deleted it will still show in my inbox as 'Deleted User' and it also said when soemone blocks you that you can still see them you just cant send them messages. So I want to know why he has disappeared from my app and how we can get back into contact. Please someone get back to me ASAP. My username on POF is KLG* and his is MattV***. Thank you. Any help is appreciated.
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Customer service issue
Reported by GetHuman2328356
Feb 28th, 2019 - 3 mons ago
I have an issue with Plentyoffish too
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Seen by 2 customers so far
Similar issue to 37967 others
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GetHuman2328356 started working on this issue
Feb 28th 6:30pm