I just deleted my account because someone else has been using it.**My username was mira...

GetHuman2228198's customer service issue with Plentyoffish from February 2019

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Email address on the account, username on the account, and Name on the account
The issue in GetHuman2228198's own words
I just deleted my account because someone else has been using it.**My username was miraliceb. I had an email yesterday welcoming username miranda*bailey to pof. This is nothing to do with me.**I have been receiving matches etc from men in another country so this other user has literally been using my account, even though they have a totally different username.**I think pof have somehow screwed up as it looks like two usernames are on my email. It really doesn’t look like the account has been hacked.**So I want an apology and your assurance that this isn’t going to happen again.
GetHuman2228198 did not yet indicate what Plentyoffish should do to make this right.
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Plentyoffish

Customer service issue
Reported by GetHuman2228198
Feb 17th, 2019 - 8 mons ago
I have an issue with Plentyoffish too
Not resolved
Seen by 2 customers so far
Similar issue to 36151 others
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Timeline
GetHuman2228198 started working on this issue
Feb 17th 6:45pm