Hello my name is Donald Wilson. I've had an account, "dewu*a" for a long time. Recently...

GetHuman1927463's customer service issue with Plentyoffish from January 2019

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The issue in GetHuman1927463's own words
Hello my name is Donald Wilson. I've had an account, "dewu*a" for a long time. Recently became a paying member about a month ago. Someone decided to steal my account. They changed my profile pic but kept some of my other photos*I tried logging in yesterday several times only to be told wrong password. And every time I would enter email to reset password nothing happened. *So yesterday I received text from three different ladies asking who is the new picture of*All three of them were very upset with me thinking I'm some kind of scam artist. Two of them are potential dates. I was able to prove to them in the real deal.*So my problem here is this. I had to open new account*" dewu*a*" and since I've already played once not gonna pay again while someone else is benefiting from my paid account.*I want to know where we can go from here. Such as a credit to my new account for remainder of my paid subscription. I can prove who I am . I still have card information as well as many other ways. I'm assuming you can verify that email address was recently change on original account.*Thank you for your attention to this matter*Donald Wilson
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Plentyoffish

Customer service issue
Reported by GetHuman1927463
Jan 9th, 2019 - a mon ago
I have an issue with Plentyoffish too
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Seen by 2 customers so far
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GetHuman1927463 started working on this issue
Jan 9th 3:50pm