Plentyoffish Customer Service Issues

I have been kicked out of two of my Plenty of Fish accounts. I only remember the username for the last one and cannot recall the password. So, I opened another Plenty of Fish account and have the username and password, but I can't access it. I attempted to request a pin number to reset my password, but I never receive an email or any notification explaining why I can't access my account. Can you help me delete my other accounts and access my new account? Thank you.

I have been using Plenty of Fish for a while now, but I have yet to meet anyone in person. I've only had a few conversations with real individuals. It seems like there are an abundance of fake accounts on POF, and it's becoming a problem. I believe I can assist in identifying and reporting these fake profiles due to my experience. The fake accounts usually reveal themselves through various details like their age, location, and overly eager requests to meet up and share photos. If you are interested in my help, please reach out to me via email or phone. I am eager to contribute and address this issue to improve the platform. Looking for an employment opportunity with POF if possible to help tackle this ongoing concern efficiently. Kind regards, Brett D.

There is an individual claiming to be French who recently moved to the UK and scammed me. Despite my own error in trusting him, I have taken measures by reporting approximately six of his fraudulent profiles to the authorities. It seems he creates new profiles with different names and photos each time, possibly using various email addresses. It is distressing to keep encountering his deceitful profiles and I fear for other vulnerable individuals falling victim to his schemes. I have reported him to the police, action fraud, and my bank but he persists. I want to prevent him from defrauding other women who, like myself, were simply seeking love. User aliases he has used include: - lonroiblack80 - gerlandnoir76688 - Lancelmoinoir80 - gerlandmoi7689 - diornoir7368 - marcelpalo1984 This individual must be apprehended to protect innocent and caring women from his deceptive behavior.

To the Customer Service Team, I hope this message finds you well. My name is Anna, and for privacy reasons, I am choosing not to provide my last name or any other personal details until I receive a response. I am a heterosexual woman, and I am comfortable with the pronouns I was assigned at birth. I want to clarify that my intention is not to offend anyone or show any disrespect towards the LGBTQ+ community; I am only mentioning this for clarity. I am reaching out regarding a concerning issue. I have been in a relationship with someone I met in high school, and we recently got married in September. However, I have discovered that my husband is still active on various dating and hook-up sites, which has been ongoing throughout our relationship. Despite being a devoted Christian, I am not looking to end my marriage over this. I am committed to working through this challenge with him. However, I am kindly requesting that you delete his account from your dating site and prevent him from rejoining. While I do not have access to his account details, I can provide you with the necessary information that might have been used. This situation has been distressing for me, and I would appreciate a personal response outlining the actions taken and any assistance needed from me. Thank you for your attention to this matter. Best regards, Anna

Dear Support Team, I am writing to address the issues I have encountered with my account under Irish1116 associated with the email address Trex [redacted] at aol.com. Since purchasing the 3-month program, I have been receiving numerous contacts from women promoting explicit services or adult content sites. Despite purchasing boosters multiple times during this subscription, I continue to face a high volume of these unwanted interactions, leading to frustration. Furthermore, the profiles I encounter often appear to be located far from my area, raising doubts about their authenticity. This experience stands in stark contrast to my positive interactions on Plenty of Fish in the past when the platform was free to use. Given the challenges I have faced with the current paid version, I am seeking a full refund for my 3-month upgrade membership and all boosters purchased. I believe there is a need for better member protection and genuine user experience on the platform to foster meaningful connections. I kindly request a prompt refund to address my disappointment and restore faith in the service. Thank you for your attention to this matter. Best regards, Paul F. Trex [redacted] at aol.com [redacted]

I received an email from you regarding my recently deleted account. I believe my account was under the name "KEEPERSPLZ OR NOTHROWBACKS." My name is Kathleen R., and you asked for the name of the person I was reporting. Although I don't know his username, I provided his alleged real name, address, and phone numbers after conversing with him for two months. He goes by the name Harry Davis and was requesting $[redacted]. He deleted his profile when we began talking for the first time. Please keep me informed about this case. You can reach me at [redacted], but please keep my identity confidential as I do not trust him and feel frightened. I had trouble replying to your email, so I had to resend it. I hope this information refreshes your memory. Thank you, Kathy

I attempted to sign up on POF, but the platform won't accept my 'About me' section, even though I wrote over a hundred words. Here is what I wrote: I am currently happy and eager to share joyful moments with a special gentleman. I prefer real conversations over chatting, value honesty, loyalty, and spontaneity. I am a positive individual who seizes opportunities, caring and loving, and have a good sense of humor. I wear my heart on my sleeve and detest playing games. I am straightforward but not aggressive. I attempt Jamie Oliver's recipes weekly and would appreciate help with chopping onions and garlic! I cherish family and friends, enjoy activities like exercise, music, golf, and traveling, and have a weakness for shortbread biscuits. I love the outdoors and long walks, especially with a partner sharing jokes, silly stories, and kisses. If you are intelligent, funny, attractive, and kind, you might just make me happy! If you frequently say phrases like "Ok, let's try it," "I don't know, honestly," or "I respect that," we might be a good match. I take care of myself and hope to find someone like-minded; I believe a strong relationship starts with chemistry and spark. Please have a recent photo that resembles you. xx

Hello, my name is Tiffany B. and my fiancé's name is Thaddeus C. We met on your website in [redacted]. Before that, I was in a car accident in [redacted] and was housebound for over a year. I had considered deactivating my account because I had only joined at my mom's insistence. However, the same day I planned to deactivate it, Thaddeus messaged me - it felt like destiny! We immediately clicked. I visited him in Marshfield; at the time, I had a 4-year-old son who quickly bonded with Thaddeus. He embraced my son and has raised him as his own ever since. We've been together since 06/16/[redacted], building a loving family. Despite going through many challenges, we've always weathered them together. I want to express my gratitude for helping us find each other. We've been engaged since February [redacted], but with life's obstacles, getting married has been tough. I would appreciate the opportunity to discuss our love story further and explore the possibility of getting married through your platform. Thank you for your time, and I hope to hear from you soon.

I am having trouble logging in on the site because it keeps saying "invalid login." My frustration is growing as this has happened about the third time in the last year on POF, resulting in me losing all my contacts and having to create a new profile each time. I am looking for help to retrieve my friend's username and contact information. My screen name is Camper4fun, and my password is "Pon$kan#54&?". I used to be a paid member, but I shouldn't have to pay again for this ongoing issue. Please assist me in either accessing my old account to find her details or providing me with her information on POF. Despite attempting to contact customer service three times in the last two weeks, I have not received any responses. My email for the account is "[redacted]" (Camper4fun), while the new profile I had to create is under the username "sunshinebeach1" with the email "[redacted]" As someone who worked in IT for a college, I find it frustrating that this issue persists. It seems like others are facing similar problems as well. Can someone help resolve this?

On January 5th, I paid $79.92 to upgrade my account but the upgrade doesn't seem to be active. Despite reaching out to customer service at pof.com, I haven't received any response. I no longer wish to continue using their services and would like a refund. My username is 1Cheriamour, and you can reach me at [redacted] My name is Cherie Bettencourt, and you can contact me at [redacted]. I hope you can help me resolve this issue since they are unresponsive to my messages.

Hello, my name is Doris Sloan and my username on the site is "outdoor woman 99" or "[redacted]." I have discovered that I have been charged $19.99 each month since June [redacted]. I do not recall providing my information or receiving any renewal notices. Recently, a person claiming to help remove me from the site requested my password, which I did not provide. I was unaware of the monthly charges as no notifications were received regarding it. Given that I am on disability with limited income, paying for a dating site subscription is not something I would willingly do. I suspect the individual may have accessed my phone to obtain my details since I was never prompted to enter credit card information, only my email and username. I am extremely distraught by this situation and seek assistance in resolving it.

I signed up for P.O.F with a special offer, but after using it for a while, I realized it's not what I'm looking for. I've been trying to cancel my subscription without success. Recently, I got an email from PayPal saying P.O.F charged me £79.20 for an upgrade I didn't authorize. I can't remember my username or password since it's been a while since I last logged in. I've sent emails requesting a password reset, but haven't heard back. Any assistance is welcome.

I seem to have lost all my contacts and messages. I am unable to log in because I keep receiving a message stating that my password, email address, or username is invalid, even though I haven't made any changes. My username is jtwia, my password is rosewood, and my email is [redacted], which is the same as before. I don't understand what the issue might be. Can you please assist and advise via email on how to fix this so I can log in using my original information? I appreciate your prompt response. Thank you. Regards, Phil

Hello, my name is Donald Wilson. I have been a long-time user with the account "dewu1a" and upgraded to a paying membership about a month ago. However, someone has stolen my account recently. They changed my profile picture but kept some of my other photos. When I tried to log in yesterday, I was repeatedly informed of an incorrect password. Despite attempting to reset the password via email, I encountered no success. Yesterday, I received texts from three different ladies inquiring about the new profile picture, leading to confusion and distress as two of them were potential dates. To address this issue, I created a new account "dewu1a2" but am hesitant to renew my subscription while someone else benefits from my paid membership. I am seeking assistance on compensating the remaining period of my paid subscription on my new account as I can provide proof of ownership through card information and other means. I believe verification of the recent email change on the original account can be helpful. Thank you for addressing this issue, Donald Wilson.

I have been trying to reach out via email but have not received any response yet. I am facing issues with my POF account where I am not receiving any notifications and all messages in my inbox are labeled as inappropriate, including the first message from the team. I am concerned if there is a problem with my account or if there are potential scams involved. Unfortunately, I have encountered some profiles that seem suspicious. Could you please assist me in resolving these issues? Thank you. Best regards, Blessing [redacted]

It has come to my attention that a member of a dating website known as POF is engaging in deceptive behavior. This individual, Peter Giles Hall, aged 71, is suspected of conning single women by posing as a wealthy poultry farmer and hot air balloonist seeking free accommodation and financial assistance. Despite claiming to own a French chateau and being involved in various ventures, he reportedly has no fixed address or legitimate income apart from a basic pension. Moreover, he has been accused of deceiving local businesses by failing to settle payment for goods purchased. Authorities are investigating him for theft and obtaining goods by deception. It is essential to raise awareness about his activities to prevent others from falling victim to his schemes.

I am curious about your screening process. I followed all the guidelines by avoiding inappropriate content but still encountered rude behavior, unwanted advances, and threats from other users. It is disheartening to see that when I reported these incidents, my account got blocked instead of addressing the issue properly. I urge you to review and enhance your screening procedures. Deleting an account without proper investigation is unjust, especially when dealing with individuals who cannot handle rejection respectfully. It is essential to create a safe environment for all users, not reward those who intimidate women online. The site's purpose is to help users find suitable matches, not to empower harassing behavior. It is discouraging to see women being penalized for standing up to disrespectful behavior while the offenders go unpunished. I hope you can take steps to address these concerns as many women, including myself and others I know, have faced similar challenges on your platform. Action is needed to ensure a fair and safe online community for all users.

Hello, I am reaching out regarding a complex issue with serious implications. My spouse is currently incarcerated for internet-related offenses, involving a site known as Plenty of Fish. This individual has been in custody for the past four years. Recently, allegations have surfaced suggesting that my spouse possesses a contraband cell phone within the facility, as activity under the name "goochal" on Plenty of Fish has been linked to them. Despite having minimal visitors who, to my knowledge, wouldn't engage in smuggling, I firmly believe my spouse is striving to rectify their mistakes and reunite with our family. The account in question, "goochal," demands further scrutiny. We are requesting your cooperation in investigating the account creation date, recent activity, and potentially tracing the source of this activity (such as an IP address or location). My spouse previously used the account "Teddybear1969" on POF and has no recollection of "goochal." The inability to access the former account reinforces this claim. Regrettably, the association with "goochal" tarnishes their record without concrete evidence of involvement. While I acknowledge the constraints on verifying my identity and the authenticity of this plea, I implore you to view this as a sincere cry for assistance, bearing legal implications. Our intention is not to conceal any unlawful conduct, given the current incarceration. Should my spouse be accountable for the new account, they are prepared for repercussions. Conversely, if an imposter crafts deceitful actions to harm us, we seek resolution to avert further distress. I trust that Plenty of Fish is committed to safeguarding user privacy while upholding platform integrity by combating fraudulent activities. I appreciate your attention to this matter and eagerly await your response. Best regards, D Gaucher

I am experiencing difficulty logging in as I receive an error message stating my username or password is incorrect. I enter the email associated with my account, but I don't receive any reset information. I am frustrated that trying to use a different username and email reverts back to the original one. Deleting the account has not resolved the issue. I would appreciate guidance on how to resolve this matter as contacting a real person for assistance seems impossible. Thank you for any help provided.

I've been unable to log in as my password isn't working. Despite trying to reset it several times, I never receive the reset email. As a loyal paying member, I value the connections I've made on this platform and wish to continue using it. I've been locked out of my account for several days now. I would appreciate your help in resolving this matter promptly by sending me the password reset link. Thank you.