This is a bad experience with your service. Firstly I was optimistic about using pleant...
GetHuman1537116's customer service issue with Plentyoffish from November 2018
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The issue in GetHuman1537116's own words
This is a bad experience with your service. Firstly I was optimistic about using pleanty of fish and using the dating app everybody has been talking about. So I start talking to this lovely female about general chit chat and she offers me the service to video chat with her, anyways I state to her even though I have only been using pleanty of fish for an hour or so their isn’t any option to video call. She then Carry’s On giving me this link to follow about gaining a free chat service, with me being optimistic about the app itself, I followed the link. It then asked for my details I had previously made to pleanty of fish,( I thought at first was strange!) and then asking for my billing address? I entered Becasue I thought it linked with the purchase I had made **-** mins previous, Becasue I decided to give POF premium a go. So intiallty I have spent **.** to become a premium member. **All of a sudden my bank notifies me that I have been charged an **.**? I then spoke to my bank and they advise I spoke to you. **I feel as though I have been scammed, I checked on the internet and POF as a company does not offer video chats? So why is someone using your service,redirecting them to an additional website to think they can video chat for free. But I’m fact they get charged for no service. **I would like this matter sorted as soon as possible as I am now **.** down in money for a service provided by yourselves that potentially could be fraudnelt through another user. Please contact me ASAP
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