This is a bad experience with your service. Firstly I was optimistic about using pleant...

GetHuman1537116's customer service issue with Plentyoffish from November 2018

6 views | 21187 similar | 0 following
Help with my Plentyoffish issue
First: share to improve GetHuman1537116's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1537116's next move: find and follow the right step-by-step guide.
Plentyoffish doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1537116 will need to dig through the advice provided by Plentyoffish, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1537116 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman1537116 may need:
Email address on the account, username on the account, and Name on the account
The issue in GetHuman1537116's own words
This is a bad experience with your service. Firstly I was optimistic about using pleanty of fish and using the dating app everybody has been talking about. So I start talking to this lovely female about general chit chat and she offers me the service to video chat with her, anyways I state to her even though I have only been using pleanty of fish for an hour or so their isn’t any option to video call. She then Carry’s On giving me this link to follow about gaining a free chat service, with me being optimistic about the app itself, I followed the link. It then asked for my details I had previously made to pleanty of fish,( I thought at first was strange!) and then asking for my billing address? I entered Becasue I thought it linked with the purchase I had made **-** mins previous, Becasue I decided to give POF premium a go. So intiallty I have spent **.** to become a premium member. **All of a sudden my bank notifies me that I have been charged an **.**? I then spoke to my bank and they advise I spoke to you. **I feel as though I have been scammed, I checked on the internet and POF as a company does not offer video chats? So why is someone using your service,redirecting them to an additional website to think they can video chat for free. But I’m fact they get charged for no service. **I would like this matter sorted as soon as possible as I am now **.** down in money for a service provided by yourselves that potentially could be fraudnelt through another user. Please contact me ASAP

GetHuman1537116 did not yet indicate what Plentyoffish should do to make this right.

How GetHuman1537116 fixed the problem

We are waiting for GetHuman1537116 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Plentyoffish's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Plentyoffish issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1537116 fixes it.
This email address isn't valid

Plentyoffish

Customer service issue
Reported by GetHuman1537116
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 21187 others
0 customers following this

Timeline

GetHuman1537116 started working on this issue
Nov 10th, 2018 7:57pm