I have an old account that has some issues. So a couple weeks ago I created a new acco...
GetHuman1463576's customer service issue with Plentyoffish from November 2018
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The issue in GetHuman1463576's own words
I have an old account that has some issues. So a couple weeks ago I created a new account & upgraded to a one year subscription. over a week I noticed that PoF would often log me into the wrong account if I log in using anything other than my phone app. **Shortly after paying for a year's subscription for my NEW account, I logged into my OLD account to delete it. I WAS LOGGED INTO MY OLD ACCOUNT & checked the profile before I deleted, but PoF deleted my NEW, UPGRADED account instead! **Now I'm left with a faulty old account & I've paid $**.** for an upgraded account that I got to use for * week due to a glitch on PoF. **I need a refund for the $**.**, or I would be happy if PoF would award my * year subscription to my new account, which I have recreated without the upgrade.
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