I need a refund and cancellation asap, please.

GetHuman-cousa's customer service issue with Plentyoffish from October 2018

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Plentyoffish doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cousa will want to follow the link below to head to their help center. We will check on GetHuman-cousa later to make sure it's all set or try to help escalate.
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Email address on the account, username on the account, and Name on the account
The issue in GetHuman-cousa's own words
I thought that I had canceled my account last month but I see another payment was taken out on the **th. I really need this money back asap. *I am currently unemployed and on limited funds. In addition I am applying for a hardship deferment with the IRS and have to show them all my expenditures for the month. I do not want to have to explain this one. Please help by cancelling my account and sending me a refund. Thanks!
GetHuman-cousa did not yet indicate what Plentyoffish should do to make this right.
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Plentyoffish

Customer service issue
Reported by GetHuman-cousa
Oct 18th, 2018 - a mon ago
I have an issue with Plentyoffish too
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Seen by 3 customers so far
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Timeline
GetHuman-cousa started working on this issue
Oct 18th 1:18pm