i cant log in, I have the same password and even created a new profile and that doesn't...

GetHuman-auskay's customer service issue with Plentyoffish from August 2018

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The issue in GetHuman-auskay's own words
i cant log in, I have the same password and even created a new profile and that doesn't work. But my old profile I paid to upgrade. but did the reset password and I never get an email and i checked spam and junk mail and nothing. I would like to get on especially since i paid money to upgrade.
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Plentyoffish

Customer service issue
Reported by GetHuman-auskay
Aug 22nd, 2018 - a mon ago
I have an issue with Plentyoffish too
Fixed
Seen by 8 customers so far
Similar issue to 8932 others
0 customers following this
Items needed
Email address on the account
username on the account
Name on the account
Timeline
GetHuman-auskay started working on this issue
Aug 22nd 1:53am
GetHuman-auskay indicated the issue is not fixed yet.
Aug 22nd 4:05am
GetHuman-auskay indicated the issue is not fixed yet.
Aug 22nd 4:06am