No email coming through for my password reset. I checked all email folders including my...

GetHuman1007219's customer service issue with Plentyoffish from August 2018

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Help with my Plentyoffish issue
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Plentyoffish doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1007219 will need to dig through the advice provided by Plentyoffish, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1007219 can let us know if they help or not.
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The issue in GetHuman1007219's own words
I was trying to Reset my password and they said my email was not registered to my account. I then said just delete my account voges* and I will set up a new one. ... No email coming through for my password reset. I checked all email folders including my junk. I get emails from Pof notifying me of messages sent to me. So I should get the reset email, but I am not. Please send me it.**Just delete my account under username voges* as I set up a new profile.
This was frustrating as that was the only email address I have so why it was not registered to my account I don’t know. I then asked for my account to be deleted and set up a new one.
They could have told me the email address with my account and changed it for me. Then sent me a reset password link.
If not then I asked for my account to be deleted and I would set up a new one.
I have an issue with Plentyoffish too
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Plentyoffish

Customer service issue
Reported by GetHuman1007219
Aug 18th, 2018 - a yr ago
I have an issue with Plentyoffish too
Fixed
Seen by 6 customers so far
Similar issue to 8454 others
0 customers following this
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Items needed
Email address on the account
username on the account
Name on the account
Timeline
GetHuman1007219 started working on this issue
Aug 18th, 2018 7:24am
GetHuman1007219 indicated the issue is not fixed yet.
Aug 18th, 2018 8:36am
GetHuman1007219 indicated the issue is not fixed yet.
Aug 19th, 2018 8:55am
GetHuman1007219 indicated the issue is not fixed yet.
Aug 19th, 2018 9:02am