Suggestion about extreme number of Catfishers (scammers) on your site

GetHuman986376's customer service issue with Plentyoffish from August 2018

Help with my Plentyoffish issue
The issue in GetHuman986376's own words
I am trying to make a suggestion on how to make your site safer, better and less infiltrated by the high numbers of scammers using your site. ... Hello POF:*POF seems to have an extremely high number of men trying to catfish women. I have run into well in excess of fifty of them in just one year. I have a suggestion, which I believe will help your legitimate clients. I know you have on your site safety information. However, not everyone reads everything on every site, or the fine print so to speak. You have a video when you do your profile of how to set up your profile for success. How about, in that same area, putting a video of what these scammers do, how they operate and various warnings. I think it may be a real deterrent to these clowns and a real benefit for your clients. I have been on other dating sites, and have never run into a site with as many scammers as your's has. Food for thought, because I am assuming you want people to have faith in your site.
There does not seem to be a way to contact you all by phone to discuss this and perhaps you to help all your clients.
I would like you to make some proactive video's to help weed out and prevent any of your customers from being scammed or catfished.
years!
Tried calling the POF Customer service phone line. All I get is a voice mail message and no ability to leave a message or reach a human being.
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Plentyoffish

Customer service issue
Reported by GetHuman986376
Aug 13th, 2018 - 7 mons ago
I have an issue with Plentyoffish too
Fixed
Seen by 10 customers so far
Similar issue to 7921 others
0 customers following this
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Timeline
GetHuman986376 started working on this issue
Aug 13th, 2018 5:34pm
GetHuman986376 indicated the issue is not fixed yet.
Aug 13th, 2018 6:47pm
GetHuman986376 indicated the issue is not fixed yet.
Aug 13th, 2018 6:51pm
GetHuman986376 indicated the issue is not fixed yet.
Aug 17th, 2018 3:14am
GetHuman986376 indicated the issue is not fixed yet.
Aug 17th, 2018 4:23pm