Hi there. I've been using plenty of fish dating site for a few years & I've had no prob...

GetHuman-vickytay's customer service issue with Plentyoffish from August 2018

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Hi there. I've been using plenty of fish dating site for a few years & I've had no problems with it. I tried to log into my pof account a few days ago & it said Sorry, we were unable to log in to your account. Either the username or password entered was incorrect. It was very strange that I'd been logged out of the plenty of fish app because I've got the plenty of fish app on my phone & it's always logged in. I never log out of my account! So I can't understand why I've been logged out & it won't let me sign back in? When I tried to log back in I entered what I thought was my password. There is a possibilty that I've entered the wrong password & that's why I can't log back in to my account! However, I don't think this is the case! I've got a feeling that my pof account has been deleted! After I had a failed attempt at logging in, a message came up on the screen from pof saying please enter your registered email address & we will send you a reset link. So I entered my registered email address like it asked me to & when I checked my emails there were no messages from plenty of fish! I found this strange so I entered my email address a few more times incase I'd typed it incorrectly by mistake, & I checked my emails for a reset link & I still didn't have any emails from plenty of fish! I'd like to know what's going on please because I miss using my plenty of fish account! I've got a feeling my account might have been deleted. If it has been deleted I have no idea why because I haven't done anything wrong! I just want to get my pof account up & running again. If this is not possible then I want my account deleted from your site because my account could still be on plenty of fish for people to view, & I don't want people viewing my photo's & my private information if I can't view or use my account myself! Also, I'm a bit worried that somebody may have hacked my pof account & they may be pretending to be me! I'd really appreciate it if you could send me an email & let me know what's happened to my plenty of fish account. & hopefully help me get it up & running again.**Kind Regards**Vicky
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Plentyoffish

Customer service issue
Reported by GetHuman-vickytay
Aug 12th, 2018 - 7 mons ago
I have an issue with Plentyoffish too
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GetHuman-vickytay started working on this issue
Aug 12th, 2018 3:43am
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Aug 12th, 2018 3:53am
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Aug 12th, 2018 3:53am
GetHuman-vickytay confirmed the issue is fixed. Hooray!
Aug 12th, 2018 11:42am
GetHuman-vickytay confirmed the issue is fixed. Hooray!
Aug 12th, 2018 11:43am
GetHuman-vickytay confirmed the issue is fixed. Hooray!
Aug 14th, 2018 9:40pm