My users are saying online when not, I pay for this service, also when I viewed someone...

GetHuman817375's customer service issue with Plentyoffish from June 2018

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Help with my Plentyoffish issue
Before contacting them, items GetHuman817375 may need:
Email address on the account, username on the account, and Name on the account
GetHuman817375's next move: go to the Plentyoffish help center.
Plentyoffish doesn't have a customer phone number that is answered by an agent. Instead, GetHuman817375 will want to follow the link below to head to their help center. We will check on GetHuman817375 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman817375's own words:
My users are saying online when not, I pay for this service, also when I viewed someone it’s not showing me
I trust that Plentyoffish will make this right and come up with a resolution that is fair.
Help with my Plentyoffish issue
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Plentyoffish

Customer service issue
Reported by GetHuman817375
Jun 25th, 2018 - 2 mons ago
I have an issue with Plentyoffish too
Not resolved
Seen by 2 customers so far
Similar issue to 2993 others
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Timeline
GetHuman817375 started working on this issue
Jun 25th 7:14am