Still Not Fixed

GetHuman-saintren's customer service issue with Plentyoffish from June 2018

Help with my Plentyoffish issue
The issue in GetHuman-saintren's own words
Log into my account ... I think my profile has been hacked. I have an upgraded (paying) account. There is NO WAY to contact customer service. Just trying to find HOW to contact POF is convaluded. The help center has no information on how to actually contact anyone for help.
I will never use their service again and will definitely tell others about my experience. I was not one of their free accounts. I was a paying member.**Letting scammers hack so many accounts makes POF an unreliable source for making romantic contacts. POF already has the reputation of being the "Wild West of Online Dating". Their reputation will just get worse.
I just want to be able to log into my account and properly close it. I don't want some scammer using my information and photos to try and scam somone.
How GetHuman-saintren fixed the problem
There is no real fix. POF blew away a paid account based on some algorithm that scans for possible scam activity. Of course, they're allowiing me to sign up again, but I've lost all of my contacts and emails and they're not helpful in any way. I will NEVER do business with them again. The fact that it took me over an hour just to Google and find a way to contact them directly with my issue is absurd. By the way, the email address is *****@***.com Even more absurd, if I directly reply to their email, the communication will be automatically deleted. They don't care about their services or the people they're serving. They ONLY care about the money! Stay away and go to one of their competitors.
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Plentyoffish

Customer service issue
Reported by GetHuman-saintren
Jun 17th, 2018 - 3 years ago
Fixed
GetHuman-saintren shared how to fix
Seen by 14 customers so far
Similar issue to 2464 others
0 customers following this
Items needed
Email address on the account
username on the account
Name on the account

Timeline

GetHuman-saintren started working on this issue
Jun 17th, 2018 11:53pm
GetHuman-saintren indicated the issue is not fixed yet.
Jun 18th, 2018 1:30pm
GetHuman-saintren indicated the issue is not fixed yet.
Jun 18th, 2018 1:31pm
GetHuman-saintren indicated the issue is not fixed yet.
Jun 18th, 2018 1:34pm
GetHuman-saintren indicated the issue is not fixed yet.
Jun 18th, 2018 1:37pm
GetHuman-saintren indicated the issue is not fixed yet.
Jun 18th, 2018 2:04pm
GetHuman-saintren indicated the issue is not fixed yet.
Jun 19th, 2018 2:17am
GetHuman-saintren confirmed the issue is fixed. Hooray!
Jun 26th, 2018 2:41pm

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